Centre Manager - Erdington

HiQ Tyres and Autocare; Birmingham; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Uncapped monthly bonus

Employee discounts on HiQ Group

Training courses for EV & Hybrid, MOT,

REACT Training

Job summary

HiQ Tyres & Autocare is seeking a Centre Manager to lead a team of automotive professionals in a full-time, permanent role. You’ll drive operational excellence, resource planning, and customer satisfaction, with a structured Monday–Friday schedule and Saturday half-day.

Salary is dependent on experience. You will manage costs and margins while delivering strong results, ensuring targets are met through strategic planning and effective leadership.

Qualifications

• Proven experience leading automotive technical or service teams.
• Strong track record in achieving KPIs and SLAs.
• Ability to manage costs, margins and profitability.
• Excellent communication with customers and stakeholders.

Responsibilities

• Lead, manage, and motivate a team of automotive technical staff to meet objectives.
• Maintain a high-performance culture and manage underperformance.
• Ensure operations meet KPIs and SLAs.
• Oversee costs, margins, and profitability; drive improvements.
• Set department objectives with planning and execution to hit targets.
• Develop strategies aligned with company goals and customer satisfaction.
• Coordinate merchandising and stock management activities.

Skills

Leadership

Team management

KPIs

Budgeting

Strategic thinking

Customer service

Tools

MS Office

ERP systems

Job description

HiQ Tyres & Autocare has an exciting new opportunity for a Centre Manager to join our team. The role is offered on a full-time permanent basis, Monday – Friday 8:30am – 5:30pm – half a day finish on a Saturday, salary depending on experience.

We are looking for a dynamic and experienced Manager to lead and manage a talented team of automotive technical professionals. If you're passionate about the automotive industry, driving operational excellence, and delivering exceptional customer experiences, this is an exciting opportunity for you!

What you will be doing as a Centre Manager:

• Lead, manage, and motivate a team of automotive technical staff, ensuring they are adequately resourced and skilled to meet Company and customer objectives.

• Foster a high-performance, harmonized culture where achievements are celebrated, and underperformance is effectively managed.

• Ensure that operational performance consistently meets Company and customer KPIs (Key Performance Indicators) and SLAs (Service Level Agreements).

• Oversee stores costs and margins, driving improvements where necessary.

• Maximise profit and turnover through effective resource management and operational excellence.

• Set clear objectives for each department, with planning and execution to ensure targets are met efficiently and effectively.

• Develop and deliver strategies that align with the Company's broader objectives, ensuring business goals are consistently achieved.

• Support the Company in achieving consistently high levels of customer satisfaction and building strong customer relationships.

• Plan and coordinate key merchandising activities, ensuring robust stock management routines are in place.

What you will need:

• Proven experience in managing technical automotive teams in a fast-paced environment.

• Strong leadership skills with the ability to motivate and inspire a diverse team.

• Solid understanding of operational performance management and KPIs.

• Experience in managing costs, margins, and maximising profitability.

• Strong strategic thinking and project management skills.

• Excellent communication and relationship-building skills with customers and internal stakeholders.

• Ability to plan, execute, and ensure operational efficiency across multiple departments.

Benefits for working with us:

• Uncapped monthly bonus structure.

• Generous employee discounts on all HiQ Group services.

• Training courses for EV & Hybrid, MOT Testing License, and REACT Training.

• Company Sick Pay.

• Refer a friend scheme.

• 30 days holiday inclusive of bank holidays.

HiQ Tyres & Autocare is owned by Goodyear, a well-known and respected brand in the automotive industry. As we continue to expand our retail stores, we offer job security, career progression, and a brand you can be proud to work for.

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