Assistant Centre Manager

HiQ Tyres and Autocare; Stratford-upon-Avon; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Uncapped monthly bonus

Employee discounts on all HiQ Group"s

Training courses for EV & Hybrid, MOT,

Company Sick Pay

Refer a friend scheme

Ad hoc incentives and industry days

Job summary

HiQ Tyres & Autocare in Stratford is hiring an Assistant Centre Manager to lead and train the team, deliver excellent customer service, and drive performance at the Stratford Centre. The role is full-time, Monday to Friday 8:30am–5:30pm with a half-day Saturday.

You will support the store manager with costs, margins and cash collection, plan KPIs, merchandising, stock control, and build strong relationships with customers and local traders while ensuring health and safety compliance.

Qualifications

• MOT certification class 4 or above.
• MOT Testing and Mechanic experience.
• Retail sector experience with a minimum of 2 years' supervisory experience.

Responsibilities

• Leading and training the team to provide excellent customer service.
• Ensuring the team is effective and productive.
• Working with the team, peers, and store manager to improve the business.
• Maximising profit and turnover.
• Assist the store’s manager with costs, margins and cash collection.
• Planning to deliver KPIs and empowering the team to deliver.
• Planning key merchandising activity and ensuring stock management routines are in place.
• Building relationships with customers and local traders.
• Proactive interactions with customers.
• Supporting the store manager to ensure health and safety policies and procedures are followed.
• Carry out MOT inspection to defined standards.
• To carry out administration duties as required within the store.
• To undertake any additional duties for the efficient running of the Store.

Skills

Customer service leadership

Team training

Sales performance

Relationship building

Health and safety compliance

Tools

MOT Testing License

Hand tools

Power tools

Job description

HiQ Tyres & Autocare has an exciting new opportunity for an Assistant Centre Manager to join the team in our Stratford Centre. The role is offered on a full-time permanent basis, Monday – Friday 8:30am – 5:30pm – half a day finish on a Saturday, with a guide salary depending on experience.

What you will be doing as an Assistant Centre Manager:

• Leading and training the team to provide excellent customer service

• Ensuring the team is effective and productive

• Working with the team, peers, and store manager to improve the business

• Maximising profit and turnover

• Assist the store’s manager with costs, margins and cash collection

• Planning to deliver KPIs and empowering the team to deliver

• Planning key merchandising activity in a timely manner and ensuring stock management routines are in place

• Building relationships with customers and local traders

• Proactive interactions with customers

• Supporting the store manager to ensure all store colleagues are adhering to health and safety policies and procedures

• Carry out MOT inspection to defined standards

• To carry out administration duties as required within the store.

• To undertake any additional duties (within reason) for the efficient running of the Store.

What you will need:

• MOT certification class 4 or above

• MOT Testing and Mechanic experience

• Experience within the retail sector with a minimum of 2 years' supervisory experience

• Passionate about improving performance and sales, and delivering a high standard of customer service

• Able to build positive and effective professional relationships

• Experience within a in a fast-fit car centre or a recognised vehicle franchise dealership.

• Strong mechanical knowledge with hands-on experience using hand tools and power tools.

Benefits for working with us:

• Uncapped monthly bonus structure.

• Generous employee discounts on all HiQ Group services.

• Training courses for EV & Hybrid, MOT Testing License, and REACT Training.

• Company Sick Pay.

• Refer a friend scheme.

• Ad hoc incentives and industry related days out.

HiQ Tyres & Autocare is owned by Goodyear, a well-known and respected brand in the automotive industry. As we continue to expand our retail stores, we offer job security, career progression, and a brand you can be proud to work for.

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