Auto Centre Manager: Lead High-Impact Team + Uncapped Bonus

HiQ Tyres & Autocare

Birmingham

On-site

GBP 38,000 - 48,000

Full time

14 days+

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Benefits offered by this job

Uncapped monthly bonus

Employee discounts on all HiQ Group**

Training courses for EV & Hybrid, MOT,

REACT Training

Company Sick Pay

Refer a friend scheme

30 days holiday

Job summary

HiQ Tyres & Autocare in Birmingham is seeking a Centre Manager to lead and develop a team of automotive technicians. You will drive operational excellence, manage costs, and deliver outstanding customer experiences in a fast-paced environment.

The role offers a full-time, Monday–Friday schedule with a Saturday half-day finish, and a salary dependent on experience. You will set departmental targets, monitor KPIs/SLA, and contribute to store growth through effective resource planning and

Qualifications

Proven experience in managing technical automotive teams in a fast-paced environment.
Strong leadership skills with the ability to motivate and inspire a diverse team.
Solid understanding of operational performance management and KPIs.
Experience in managing costs, margins, and maximising profitability.
Strong strategic thinking and project management skills.
Excellent communication and relationship-building skills with customers and internal stakeholders.

Responsibilities

Lead, manage, and motivate a team of automotive technical staff, ensuring they are adequately resourced and skilled to meet Company and customer objectives.
Foster a high-performance, harmonized culture where achievements are celebrated, and underperformance is effectively managed.
Ensure that operational performance consistently meets Company and customer KPIs (Key Performance Indicators) and SLAs (Service Level Agreements).
Oversee stores costs and margins, driving improvements where necessary.
Maximise profit and turnover through effective resource management and operational excellence.
Set clear objectives for each department, with planning and execution to ensure targets are met efficiently and effectively.
Develop and deliver strategies that align with the Company's broader objectives, ensuring business goals is consistently achieved.
Support the Company in achieving consistently high levels of customer satisfaction and building strong customer relationships.
Plan and coordinate key merchandising activities, ensuring robust stock management routines are in place.