Centre Manager

TN United Kingdom; Poole; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join an innovative company as a Centre Manager, where you'll lead a dynamic team in achieving business goals while fostering a culture of excellence in customer service. In this role, you'll be responsible for motivating your team, developing strategic plans, and ensuring compliance with business standards. This position offers the opportunity to make a significant impact in a rapidly growing network dedicated to providing high-quality services in the automotive industry. If you are passionate about leadership and customer satisfaction, this is the perfect opportunity for you.

Qualifications

• Proven ability to lead and motivate a team in a B2B environment.
• Experience in strategic planning and implementing business growth strategies.

Responsibilities

• Lead and manage the TPS team to achieve business objectives.
• Develop strategic plans and ensure excellent customer service.

Skills

Team Leadership

Customer Service

Strategic Planning

Sales Strategy

Communication Skills

Stakeholder Relationship Management

IT Literacy

Tools

MS Office

Job description

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TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.

Launched nationally as a new brand concept in 2006, TPS operates on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has experienced rapid growth both financially and in the number of Centres opened nationwide.

What will you be doing?

As Centre Manager, you will be responsible for leading, managing, and motivating your TPS team to deliver and achieve the business plans and objectives of the Centre. Your role is to ensure excellence in customer service, develop strategic plans, and ensure all processes are in place to run a successful TPS Centre.

• Achieve Centre targets and business objectives
• Translate overall sales targets into departmental goals and set challenging but achievable objectives with first-line management
• Motivate, recognize, and incentivize the team
• Create Personal Development Plans, monitor progress, and provide developmental or corrective support as needed
• Develop a Manpower Plan and establish a succession plan for your centre
• Foster a customer-centric culture within the business
• Maintain high levels of customer satisfaction through the team
• Work within the sales strategy to increase revenues by devising and implementing sales plans
• Monitor business performance regularly, identify opportunities for improvement, and take corrective actions
• Analyze market data to identify potential sales opportunities
• Work towards achieving the business plan and budget, controlling costs within set parameters, including Gross Margin levels
• Ensure compliance with business standards, financial, legal, and ethical guidelines (including Warranty)
• Maintain effective relationships with all stakeholders
• Ensure the overall security of stock and premises

What are we looking for?

• Proven ability or aptitude for leading and motivating a team to achieve targets in a B2B environment
• A passion for delivering excellent customer service and interest in the automotive industry
• Effective communication skills and the ability to build strong stakeholder relationships
• Experience in devising strategies and implementing plans
• Ability to provide exceptional customer service
• Strategic planning skills to grow and develop a business
• Sales-focused and results-oriented mindset
• High IT literacy and proficiency in MS Office