Centre Manager

TPS - Recruitment; Poole; On-site; GBP 35,000 - 55,000; Full time

Job summary

A forward-thinking company is seeking a dynamic Centre Manager to lead a team in achieving business targets and delivering exceptional customer service. This role involves developing strategic plans, motivating staff, and ensuring compliance with standards. The ideal candidate will possess strong leadership skills, a passion for the automotive industry, and the ability to build effective stakeholder relationships. Join a rapidly growing brand committed to creating an inclusive workplace where your contributions truly matter.

Qualifications

• Proven leadership and motivation skills in a B2B environment.
• Experience in devising strategies and implementing plans.

Responsibilities

• Lead and motivate the TPS team to meet business objectives.
• Develop strategic plans and ensure excellent customer service.

Skills

Leadership Skills

Customer Service

Communication Skills

Strategic Planning

Sales Focus

IT Literacy

Management Experience

Tools

MS Office

Job description

TPS Centre Manager

Who are TPS?

TPS provides independent garages and bodyshops with high-quality Genuine Parts and products necessary to service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group, which includes Audi, SEAT, KODA, Volkswagen passenger cars, and Commercial Vehicles. It is a national network of TPS Centres with a workforce of 1,500 employees and a management team committed to creating a motivating and inclusive workplace that recognises, rewards, and encourages learning and development.

Launched as a new brand concept in 2006, TPS operates on an Agency Model, meaning Centres stock and sell on behalf of Volkswagen Group UK. The brand has experienced rapid growth both financially and in the number of Centres nationwide.

Job Opportunity

What will you be doing?

As Centre Manager, you will lead, manage, and motivate your TPS team to meet business plans and objectives, ensure excellent customer service, develop strategic plans, and implement all necessary processes for a successful TPS Centre.

• Achieve Centre targets and business objectives
• Translate sales targets into departmental goals with management and set challenging yet achievable objectives
• Motivate, recognise, and incentivise the team
• Create Personal Development Plans, monitor progress, and provide support as needed
• Develop a Manpower Plan and establish a succession plan
• Foster a customer-centric culture
• Maintain high customer satisfaction levels
• Devise and implement sales plans to increase revenue within the sales strategy
• Monitor business performance regularly and take corrective actions as needed
• Analyze market data to identify sales opportunities
• Work towards achieving business plans and budgets, controlling costs within set parameters including Gross Margin levels
• Ensure compliance with all standards, processes, and legal guidelines (including Warranty)
• Maintain effective relationships with stakeholders and ensure the security of stock and premises

Essential Skills

What are we looking for?

• Proven leadership and motivation skills in a B2B environment to achieve business targets
• A passion for delivering excellent customer service and a keen interest in the automotive industry
• Effective communication skills and ability to build strong stakeholder relationships
• Experience in devising strategies and implementing plans
• Exceptional customer service skills
• Strategic planning and business development abilities
• Results-oriented with a strong sales focus
• High IT literacy and proficiency in MS Office
• Management experience