Centre Manager

Formula One Autocentres; Hemel Hempstead; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

NEST Pension

Life Assurance

Bonus Scheme

Staff Discounts

Wellbeing Support

Training opportunities

IMI accredited course

Company Uniform

Job summary

Webrecruit is seeking a capable Centre Manager to lead daily operations in our automotive retail centre in Hemel Hempstead. You will ensure outstanding customer service, achieve sales targets, maintain the shop floor and liaise with Head Office.

The ideal candidate will have proven experience in busy retail settings within the motor vehicle sector, strong communication skills, and the ability to recruit and develop staff.

Qualifications

• Proven experience in a busy retail environment.
• Experience in the motor vehicle sector would be an advantage.
• Excellent communication and people management skills.

Responsibilities

• Ensure customers receive outstanding service and that complaints are minimized.
• Achieve all sales targets and KPIs.
• Maintain cleanliness of the centre and its equipment.
• Increase sales of products and services in line with company procedures.
• Recruit and interview centre staff and identify training needs.
• Support other centres when required.
• Adhere to company policies, health and safety, and stock control.

Skills

Customer service

Team leadership

Automotive retail

Job description

Hours:

The Company's normal opening times are Monday to Friday 8.30am to 6.00pm, Saturday 8.30am hours to 5.00pm hours and Sunday 10.00am to 4.00pm. Working hours to be discussed at interview

Salary:

Dependent on experience

Benefits:

• NEST Pension Scheme enrolment after 3 months continuous service, paid via Salary Sacrifice
• Life Assurance
• Bonus Scheme - If Centre Based
• Stream - releases earnings by giving instant access to pay
• Retail Discounts (High St, Online and much more)
• Staff Discounts
• Wellbeing Support (Employee Assistance Programme, Financial Advice, Health)
• Training opportunities to further your career within the Company
• In-house IMI accredited course to further your development & capability
• Company Uniform including Safety Boots

Holiday:

20 days per year, plus statutory holidays

The Candidate:

The ideal candidate will have a flexible approach to tasks and be able to manage their own workload, be an excellent communicator with proven experience of working in a busy retail environment in an automotive setting.

Experience in management within the motor vehicle sector would be an advantage.

Job Responsibilities:

• Ensure that Customers receive the best Customer Service and care to ensure that complaints are kept to a minimum
• To ensure all sales targets and KPI’s are achieved
• To maintain the cleanliness of the Centre and its equipment on an ongoing basis
• To increase sales of products and services offered by the Company, in accordance with procedures
• Recruit and interview all employees for the Centre
• Identify any training needs for employees to progress and develop within the Company
• Support other Centres, when asked, when necessary
• To adhere to the Company’s Policies & Procedures including Health & Safety, Compliance and Stock Control
• To comply with reasonable instructions from Management
• The company will supply you with uniform, it must be clean and presentable at all times
• Liaise with Head Office and other Departments

The role reports directly to the Regional Manager

NO AGENCIES PLEASE