Centre Coordinator

Workspace Group PLC; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Centre Coordinator in London to provide exceptional customer service. The role involves being the first point of contact, managing customer relations, and ensuring a welcoming environment. In addition to a competitive salary, the position offers extensive benefits, including generous annual leave and health plans.

Benefits

25 days annual leave plus bank holidays

Travel Card

Health cash plan

Hundreds of discounts online

Access to mental well-being app, Thrive

Fully paid training

Discounted shares

Summer and Christmas parties

Inspiring work environment

Social events

Qualifications

• Experience in a customer-facing environment.
• Proven ability to resolve customer complaints.
• Fluency in English.

Responsibilities

• Provide exceptional customer service at the Centre's reception.
• Handle customer needs and complaints efficiently.
• Organize customer events and prepare meeting rooms.

Skills

Customer Care

Communication

MS Office

Job description

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We have an opportunity for a customer focused Centre Coordinator with great social and administrative skills, who loves building relationships and is a self-starter.

As the Centre Coordinator, you will be the first point of contact for anyone entering the building and you’ll be responsible for providing exceptional customer service - going above and beyond, making sure everyone who visits us feels at home.

Some of your responsibilities will include:

Ensuring a warm, welcoming, helpful, efficient, and responsive reception service for customers, telephone callers and visitors to the Centre.

Assuming role of Fire Marshall and co-ordinating fire evacuations as required.

Liaising with all existing and potential new customers to strengthen and increase good customer relationships by understanding them and their business.

Ensuring all day to day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction.

Organising customer events and preparing meeting rooms.

Bring your personality to work

We look for a great team player who is sociable, outgoing and who can bring their own style to our fun, thriving work environment.

You’ll also need to have:

Experience of working in a strong customer facing environment

Proven experience in customer care and ability to resolve customer complaints

Strong MS Office skills along with knowledge of other basic IT packages

Excellent communication skills, both verbal and written

Fluency in English

What do you get?

On top of a competitive salary package you’ll get:

25 days annual leave + 1 day extra for your birthday + all bank holidays + extra days for length of service

Travel Card

Health cash plan to claim back daily health costs including massages, dental care and optical

Hundreds of discounts online

Access to mental well-being app, Thrive

Fully paid training

Discounted shares

Work/Life Balance: Monday to Friday – 9:00-5:30pm

Summer and Christmas parties

An inspiring work environment with room for your ideas

Lots of social events you won’t want to miss