Centre Support Manager

eRecruitSmart; Orpington; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading company seeks a Centre Support Manager at Porsche Centre South London to ensure exceptional customer service standards and manage a reception team. This role involves coordinating events, managing customer data, and driving operational excellence. Ideal candidates will have management experience in a dealership or hospitality environment.

Benefits

33 days holiday per year

Life Assurance

Employee Assistance Program

Preferential rates on products and services

Qualifications

• Proven experience in management role at a dealership or hospitality.
• Ability to motivate teams and manage operational goals.
• Experience with event management.

Responsibilities

• Oversee customer relations, ensuring exceptional service standards.
• Manage the reception team and coordinate marketing events.
• Monitor feedback and maintain compliance with operational standards.

Skills

Team Motivation

Customer Service

Event Management

Problem Solving

Education

Management Experience in Automotive Dealership or Hospitality

Full Driving License

Job description

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A position has arisen for a Centre Support Manager at Porsche Centre South London. To apply for this role you must have managed a Centre Team in a dealership, hospitality or luxury retail brand before.

As the Centre Support Manager, you will oversee the reception team and the Centre’s customer relations, ensuring exceptional service standards across all communication channels. You will manage customer data and coordinate marketing events, ensuring compliance with legal and ethical standards. Additionally, you will provide administrative support to the Centre management team, assisting with business decisions to enhance Centre performance.

Responsibilities:

• Ensure the Centre is fully compliant with Porsche Cars GB Strategy Guidelines (PSG), covering facilities, mystery shopper standards, employee training, onboarding, leavers processing, marketing, and social media.
• Plan and execute local marketing events on and offsite per PSG, managing suppliers and event teams.
• Monitor daily customer feedback and respond promptly following the complaints procedure.
• Support and maintain the Centre marketing plan.
• Lead and motivate the reception team, handling reviews, appraisals, scheduling, and holidays.
• Drive exceptional customer service through effective reception team management, measured by feedback.
• Coordinate all Centre social activities within budget.

Minimum Qualifications:

• Proven experience within a management role in a franchised automotive dealership or hospitality environment
• Ability to motivate a team, ensuring that all operational goals and customer service standards are met
• Experience of event management
• Capable of addressing operational or customer-related challenges with quick, effective solutions.
• Full Driving License

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer:

• Working Pattern: Monday to Friday - 8.00am to 6.00pm
• A basic salary up to £35,000 depending on experience
• Bonus of up to 15% of basic salary, paid quarterly during the year
• Ability to participate in a tax efficient VW Group Employee Car Ownership Scheme
• Option of a further VW Group Vehicle at preferential leasing rates
• 33 days holiday per year (including Bank Holidays), with extra days for long service
• Preferential rates on several products and services, including high street brands, restaurants, gyms, and Porsche products
• Life Assurance
• Employee Assistance Program - support and advice on issues impacting your wellbeing

Centre:
Porsche Centre South London is located off the A20 towards Bexley. With free onsite parking and stone’s throw away from Tesco Superstore. It’s also a five-minute drive from Bannatyne Health Club and Orpington’s Retail Park.

Company:
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.

Applying
Please note that eRecruitSmart is advertising this role on behalf of Porsche Retail Group. Your CV will be stored on their platform for the Hiring Manager who is responsible for the vacancy to review. Please only apply if you consent to these terms.

You must reside in and have eligibility to work in the UK. If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!