Student Services Centre Advisor

Royal Holloway, University of London; Egham; On-site; GBP 27,000; Full time

Job summary

Royal Holloway, University of London is seeking a Student Services Centre Advisor to assist students with non-academic queries. This full-time role, based in Egham, includes offering exceptional customer service and requires strong IT and organisational skills. The position comes with a competitive benefits package and operates within a supportive team environment aimed at student success.

Benefits

Generous annual leave entitlement

Training and Development opportunities

Pension Scheme with generous employer contribution

Cycle to Work, Season Ticket Loans

Help with the cost of Eyesight testing

Free parking

Qualifications

• Experience in a customer service environment is essential.
• Excellent IT and organisational skills required.
• Ability to work under pressure necessary.

Responsibilities

• Provide a central point of contact for non-academic enquiries.
• Work closely with colleagues to deliver coordinated student services.
• Demonstrate a commitment to high service standards.

Skills

Customer service experience

IT skills

Organisational skills

Ability to work under pressure

Job description

View All Vacancies

Student Services Centre Advisor

Student Administration (Central)

Location

Egham

Salary

£26,471 per annum - including London Allowance

This is the expected starting salary for this post however appointment at a higher point may be made for candidates who demonstrate exceptional skills and experience relevant to the role.

Post Type

Full Time

Hours per Week

35

Weeks per Year

52

Closing Date

23.59 hours BST on Sunday 29 June 2025

Reference

0625-126

Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.

Full-Time, Fixed-Term

Applications are invited for the post of Student Services Centre Advisor in the Student Services Centre in Student Administration, to work on a fixed term basis until 31 January 2026

Student Administration is responsible for all central administrative functions involved in the student lifecycle. The Student Services Centre within Student Administration has been designed to provide a central point of contact for all non-academic enquiries and services, making it easy for students to obtain the information and help they need. It is expected that staff who work in this team will develop a breadth of knowledge across all professional services and demonstrate a commitment to our vision and service standards. The Student Services Centre is dedicated to providing outstanding customer service, and staff in this role are key to the success of the service.

Candidates should have experience of working in a customer service environment. Excellent IT and organisational skills and the ability to work under pressure are essential.

The role-holder will work closely with other colleagues in the Student Administration team, as well as colleagues from other Professional Services, to ensure that a well-co-ordinated service is provided to students.

Advert Text: In return we offer a highly competitive rewards and benefits package including:

• Generous annual leave entitlement
• Training and Development opportunities
• Pension Scheme with generous employer contribution
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
• Free parking
  
  

The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

For an informal discussion about the post, please contact Sarah Taylor on [e-mail].

For queries on the application process the Human Resources Department can be contacted by email at: [e-mail].

Please quote the reference: 0625-126

Closing Date: 23:59, 29 June 2025

Interview Date: 8 July 2025

Further details: Job Description Person Specification Email details to a friend

Apply Online

This position is not eligible for hybrid working.

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page.