Centre and Quality Manager

JR United Kingdom; Norwich; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading organisation in workplace and facilities management seeks someone to ensure quality standards and regulatory compliance for their Academy products. You will enhance learner experience, manage relationships with awarding bodies, and drive improvements in training outcomes. This role demands a quality-driven individual with both technical knowledge and strong interpersonal skills, fostering an environment of continuous development and success.

Benefits

Charity days

Paid social events

Living Wage employer

Qualifications

• Experience managing quality standards in education.
• Knowledge of compliance regulations.
• Strong interpersonal skills for stakeholder engagement.

Responsibilities

• Maintain and embed quality standards across IWFM Academy products.
• Implement quality management plans for industry standards.
• Manage relationships with Awarding Organisations.

Skills

Knowledge of training standards and compliance

Expertise in adult learning principles

Understanding of Awarding organisation processes

Knowledge of assessment standards

Focus on providing excellent learner experiences

Self-motivated

Effective communicator

Job description

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IWFM | Institute of Workplace and Facilities Management

Location:

Job Category:

Other

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EU work permit required:

Yes

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Salary: up to £35,000

Vision

Workplace and facilities management transforms organisations and enhances experience. As the pioneering professional body, our vision is one where every workplace delivers.

Mission

We empower and enable workplace and facilities professionals to expand their potential and have rewarding, impactful careers. We are a business enabler. Together we optimise the profession’s impact.

The company has a strong culture based on our values

• Confident and Bold
• Human and Inspiring
• Knowledgeable and InSync
• Active and Energetic

Social Value

We are a Disability Confident employer, Investor in People accredited, Living Wage employer. We offer charity days along with paid social events and make efforts to reduce our impact on the planet.

Why IWFM?

IWFM champions the changing demographic of the workplace. After decades of ensuring buildings work well and safely, this profession now takes centre stage to ensure:

· People want to come to work and do their best work

· We drive business success through enhancing the experience

· We help save the planet

Job Purpose

To ensure IWFM Academy products and services meet quality standards and regulatory compliance. You will work with stakeholders to monitor learner data, enhance learner experience, and manage relationships with Awarding Organisations to improve quality. The role requires a quality-driven and commercial person accountable for training and assessment standards across IWFM Academy.

Key Responsibilities

• Maintain and embed quality standards across IWFM Academy products and services
• Implement quality management plans to ensure efficient delivery meeting industry standards
• Manage external relationships with Awarding Organisations
• Conduct quality assurance audits and visits
• Manage relationships with Tutors, Assessors, and IQAs
• Drive standardisation and CPD
• Update policies and procedures in line with regulations
• Approve Trainers, Tutors, and Assessors
• Create training quality assurance processes
• Coordinate transition of new products and business activities
• Lead Tailored Course Approval service
• Develop reports to monitor learner progress
• Initiate improvements to increase learner completion rates
• Maintain CPD for latest developments in learning and compliance
• Align with IWFM values and behaviours

Technical Skills

• Knowledge of training standards and compliance
• Expertise in adult learning principles
• Understanding of Awarding organisation processes
• Knowledge of assessment standards

Behavioural Skills

• Focus on providing excellent learner experiences
• Self-motivated, independent, and resilient
• Creative and innovative thinker
• Energetic, confident, and inspiring
• Responsible and proactive
• Flexible and responsive
• Effective communicator, even under pressure
• Supportive with strong personal values aligning with IWFM