Patient Coordinator - Bank

Bupa; Greater London; On-site; GBP 35,818,000 - 44,083,000; Full time

Benefits offered by this job

25 days holiday

Health insurance

Pension + life insurance

Gym access

Family-friendly benefits

Learning opportunities

Job summary

Bupa Cromwell Hospital in London is seeking a Patient Coordinator to be the first point of contact for patients, visitors and consultants, delivering a welcoming and highly professional patient experience.

You will provide high-quality administrative support across appointment coordination, patient records, billing and clinics, ensuring accurate documentation and strict confidentiality in line with hospital policies.

Qualifications

• Experience in healthcare administration, reception or patient-facing role.
• Excellent communication and interpersonal skills.
• Strong organisational abilities with multi-tasking capacity.
• High attention to detail and confidentiality handling.
• Good IT and administrative skills.
• Able to work collaboratively in a multidisciplinary team.

Responsibilities

• Welcome patients, visitors and consultants in a friendly and professional manner.
• Deliver outstanding customer service in line with our VIP service vision.
• Register patients accurately and maintain up-to-date patient records.
• Coordinate appointments, follow-up bookings and outpatient clinic schedules.
• Liaise with consultants, clinical teams and hospital departments to support patient pathways.
• Handle enquiries, telephone calls and reception-based queries efficiently.
• Process payments, verify funding arrangements and maintain accurate financial records.
• Provide administrative support to outpatient clinics and ensure documentation is completed accurately.
• Support compliance with hospital policies, governance standards and patient confidentiality requirements.

Skills

Healthcare admin

Customer service

Communication

Organisation

Attention to detail

IT skills

Team collaboration

Tools

Patient administration systems

Job description

Job Description: JOB DESCRIPTION Patient Coordinator - Bank Cromwell Hospital, London SW5 0TU Hourly rate : £14.87 per hour Shifts between 7.30am – 8pm

We Make Health Happen At Bupa, we're passionate about helping people live longer, healthier, happier lives and making a better world.

As a patient co-ordinator, you'll play an integral role in supporting our team to deliver exceptional patient-centred care in a welcoming and professional environment. This is a fantastic opportunity for someone who enjoys providing compassionate care, working in a clinical setting, and being part of a collaborative team dedicated to delivering outstanding patient experiences.

How You'll Help Us Make Health Happen

As a patient co-ordinator, you'll provide high-quality administrative support to our team, ensuring patients receive safe, effective and compassionate care throughout their treatment journey.

Role Overview

At Bupa Cromwell Hospital, our vision is simple: "Every Patient is a VIP." As a Patient Coordinator, you'll be the first point of contact for patients, visitors and consultants, delivering an exceptional customer experience while supporting the smooth running of outpatient services. You'll play a key role in coordinating appointments, patient administration and billing processes, ensuring every patient journey is seamless and professional.

What you'll do

• Welcome patients, visitors and consultants in a friendly and professional manner.
• Deliver outstanding customer service in line with our "Every Patient is a VIP" service vision.
• Register patients accurately and maintain up-to-date patient records.
• Coordinate appointments, follow-up bookings and outpatient clinic schedules.
• Liaise with consultants, clinical teams and hospital departments to support patient pathways.
• Handle enquiries, telephone calls and reception-based queries efficiently.
• Process payments, verify funding arrangements and maintain accurate financial records.
• Provide administrative support to outpatient clinics and ensure documentation is completed accurately.
• Support compliance with hospital policies, governance standards and patient confidentiality requirements.

What you'll bring

• Previous experience in a healthcare administration, reception, customer service or patient-facing role.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple priorities.
• High attention to detail and experience handling confidential information.
• Good IT and administrative skills.
• Ability to work collaboratively within a multidisciplinary team.

Desirable

• Experience within a hospital or private healthcare environment.
• Knowledge of patient administration systems and medical terminology.
• Experience processing healthcare payments and liaising with insurers.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of health, from mental and physical to financial, social and environmental wellbeing.

• Equivalent to 25 days holiday per year, increasing through length of service, with the option to buy or sell.
• Bupa health insurance as a benefit in kind.
• Enhanced pension scheme and life insurance.
• Access to onsite gym facilities or local gym discounts.
• A range of family-friendly benefits and retail discounts.
• Access to Bupa Campus and learning opportunities to support career development.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose: helping people live longer, healthier, happier lives and making a better world.

We make health happen by being brave, caring and responsible in everything we do.

We encourage all our people to "Be You at Bupa".

We champion diversity and understand the importance of our workforce reflecting the communities and customers we serve.

That's why we particularly welcome applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer.

We aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role and will make reasonable adjustments throughout the recruitment process where needed.

Time Type: Full time

Job Area: Administration

Locations: Cromwell Hospital London

Be at the heart of helping people live longer healthier, happier lives and making a better world.

We employ more than 80,000 people globally who are making this a reality.

Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they're at the heart of our positively different culture of care.

At Bupa you'll be challenged, you'll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.