Central Information Service Administrator

NCG; Newcastle upon Tyne; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible Working

Student Discount

Cycle to Work

Employee Assistance Programme

Job summary

Newcastle College is seeking a Central Information Services Administrator to join the CIS team on a full-time basis. The role is based at Rye Hill Campus and specialist centres, providing central administrative and reception support to learners and staff.

You will ensure that college systems and processes are applied consistently, deliver excellent customer service in a busy environment, and support cross-college administration while safeguarding and promoting welfare as required.

Qualifications

• Customer service excellence is required.
• Experience providing administrative support and reception duties is beneficial.

Responsibilities

• Provide efficient administrative support to internal and external customers, including reception duties.
• Ensure college systems and processes are proactively implemented within the role.
• Deliver exceptional customer service and maintain compliance in a busy environment.

Skills

Customer service

Administrative support

Job description

Central Information Service Administrator

Central Information Service Administrator

ROLE DESCRIPTION

An exciting opportunity has arisen to join our Central Information Services Team (CIS), at Newcastle College.

The Central Information Service provides a central administrative and reception function for all Newcastle College learners. This cross-college service aims to deliver excellence in its operations, to provide an efficient and standardised front facing operation to the buildings & the learners it supports.

We are seeking to appoint a Central Information Services Administrator, full-time, to work at our Rye Hill Campus and/or specialist centres.

Summary of the main purpose of the role:

To provide an efficient and effective administrative support service to internal and external customers as part of the cross-college administration team, including reception duties.

To ensure that all College systems and processes are proactively and effectively implemented within the role.

To deliver exceptional customer service and to support a high-quality service delivery, whilst maintaining compliance within a very busy environment.

An understanding of educational systems and processes would be beneficial.

Newcastle College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff to share this commitment.

Newcastle College is part of the NCG Group and offers a competitive salary and benefits package, including enhanced annual leave schemes

, access to either the Teachers' pension scheme

(teaching posts) or the Local Government pension scheme (non-teaching posts), childcare vouchers and discounts via our online benefits portal. Many of our locations also offer limited free parking for staff.

EMPLOYEE BENEFITS

• Flexible Working
• Student Discount
• Cycle to Work
• Employee Assistance Programme

For more information, please see our website -

NCG VALUES

• Being both inclusive and diverse
• Trusting and respecting our communities
• Taking ownership whilst working collaboratively
• Inspiring excellence and curiosity

For further detail about our Values and Strategy, please visit our website -