Central Fundraising And Engagement Assistant Temp (7427)

Save The Children; Greater London; Hybrid; GBP 17,000 - 21,000; Part time

Job summary

Save the Children UK is seeking a collaborative Central Fundraising and Engagement Assistant to deliver essential supporter care and administrative support during the Christmas period. The role involves helping regional teams, maintaining accurate income/expense records, and contributing to festive campaigns.

Hybrid work from London (Farringdon) 2–3 days a week, until end of February 2027. A proactive communicator with CRM experience will thrive in this busy period.

Qualifications

• Proven experience delivering excellent customer or fundraiser care.
• Strong written and verbal communication with internal and external audiences.
• Experience using CRM databases (ideally Salesforce).
• Confident IT skills with Word, Excel and Outlook.
• Strong organisational and project management abilities.
• Collaborative team player.
• Commitment to Save the Children UK's vision and values.

Responsibilities

• Maintain oversight and accurate recording of income and expenditure for the team.
• Monitor fundraising inbox, respond to supporter enquiries and manage complaints.
• Support delivery of festive fundraising activities and annual income returns.
• Provide administrative support to Central Fundraising & Engagement and Regional teams.
• Help ensure processes deliver a positive supporter experience.

Skills

Customer care experience

Strong communication

CRM experience (Salesforce)

IT proficiency (Word/Excel/Outlook)

Organisational & project management

Teamwork

Commitment to values

Tools

Salesforce CRM

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Save the Children UK has an exciting opportunity for a collaborative and motivated individual with strong supporter/customer care and engagement experience to join us as our Central Fundraising and Engagement Assistant, where you will play a key role in supporting our Regional Fundraising & Engagement teams to deliver outstanding service to our supporters during the busy Christmas period until end of February 2027. This is a hybrid role, working from our London Farringdon office 2-3 times a week.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.

When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard.
We deliver lasting results for millions of children, including those hardest to reach.

About the role

As Central Fundraising and Engagement Assistant, you will provide essential administrative and supporter care support to ensure our fundraising activity during the Christmas period runs smoothly and effectively. Working closely with colleagues in the Central Fundraising & Engagement team and Regional teams, you will help us provide excellent supporter experiences, enabling more people across the UK to actively contribute to our work through donating, volunteering, and raising awareness for children.

This role requires you to come into the London (Farringdon) office 2/3 days a week.
In this role, you will:

• Maintain oversight and accurate recording of income and expenditure for the team, including regular reporting of the performance of our supporter's online giving platforms, donation coding and tracking team expenditure.
• Monitor the fundraising email inbox, ensuring supporter enquiries are responded to promptly and complaints managed within agreed timeframes.
• Support the delivery of key festive fundraising activities, including Christmas campaigns and annual income returns.
• Provide administrative support to the Central Fundraising & Engagement and Regional Fundraising teams as needed.
• Help ensure our processes and systems deliver a consistently positive and professional experience for supporters.

About you

To be successful, it is important that you have:

• Proven experience of delivering excellent customer or fundraiser care.
• Strong communication skills, both written and verbal, with the ability to engage confidently with internal and external audiences.
• Experience of using CRM databases (ideally Salesforce).
• Confident IT skills, with proficiency in Microsoft Word, Excel and Outlook.
• Strong organisational and project management skills, with the ability to prioritise effectively.
• A collaborative approach and proven ability to work as part of a team.
• Commitment to Save the Children's vision, mission and values.