Central Fundraising & Engagement Coordinator (Hybrid)

Save The Children; Greater London; Hybrid; GBP 17,000 - 21,000; Part time

Job summary

Save the Children UK is seeking a collaborative Central Fundraising and Engagement Assistant to deliver essential supporter care and administrative support during the Christmas period. The role involves helping regional teams, maintaining accurate income/expense records, and contributing to festive campaigns.

Hybrid work from London (Farringdon) 2–3 days a week, until end of February 2027. A proactive communicator with CRM experience will thrive in this busy period.

Qualifications

• Proven experience delivering excellent customer or fundraiser care.
• Strong written and verbal communication with internal and external audiences.
• Experience using CRM databases (ideally Salesforce).
• Confident IT skills with Word, Excel and Outlook.
• Strong organisational and project management abilities.
• Collaborative team player.
• Commitment to Save the Children UK's vision and values.

Responsibilities

• Maintain oversight and accurate recording of income and expenditure for the team.
• Monitor fundraising inbox, respond to supporter enquiries and manage complaints.
• Support delivery of festive fundraising activities and annual income returns.
• Provide administrative support to Central Fundraising & Engagement and Regional teams.
• Help ensure processes deliver a positive supporter experience.

Skills

Customer care experience

Strong communication

CRM experience (Salesforce)

IT proficiency (Word/Excel/Outlook)

Organisational & project management

Teamwork

Commitment to values

Tools

Salesforce CRM

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Save the Children UK is seeking a collaborative Central Fundraising and Engagement Assistant to deliver essential supporter care and administrative support during the Christmas period. The role involves helping regional teams, maintaining accurate income/expense records, and contributing to festive campaigns.

Hybrid work from London (Farringdon) 2–3 days a week, until end of February 2027. A proactive communicator with CRM experience will thrive in this busy period.