Center Care Team - Care Navigator

ArchWell Health; Birmingham; On-site; GBP 25,000 - 40,000; Full time

Job summary

Ein innovativer Gesundheitsdienstleister sucht einen Care Navigator, der eine positive Erfahrung für Senioren und ihre Familien schafft. In dieser Rolle sind Sie der erste Ansprechpartner für Mitglieder und helfen ihnen, sich in den Einrichtungen wohlzufühlen. Sie koordinieren Termine, aktualisieren Daten und unterstützen bei Fragen. Wenn Sie eine Leidenschaft für die Seniorenpflege haben und über ausgezeichnete Kundenservicefähigkeiten verfügen, ist dies die perfekte Gelegenheit für Sie, in einem unterstützenden und respektvollen Umfeld zu arbeiten. Werden Sie Teil eines Teams, das sich für das Wohlbefinden der Gemeinschaft einsetzt und positive Veränderungen im Leben der Menschen bewirken möchte.

Qualifications

• Mindestens ein Jahr Erfahrung in einem klinischen Umfeld oder ähnlichem.
• Kenntnisse in EMR-Systemen von Vorteil.

Responsibilities

• Begrüßung der Mitglieder und Unterstützung beim Check-in-Prozess.
• Aktualisierung von Mitgliederdaten im elektronischen System.
• Koordination von Terminen und Überweisungen für das Pflegeteam.

Skills

Kundenservicefähigkeiten

Organisationstalent

Kommunikationsfähigkeiten

Medizinische Terminologie

Flexibilität

Fließend Spanisch

Education

Mindestens ein Jahr Erfahrung in einer klinischen Umgebung

Tools

Elektronische Patientenakte (EMR) Systeme

Job description

BHMFIV, 3209 Ensley Five Points W Ave, Birmingham, Alabama, United States of America Req #12970

Tuesday, April 8, 2025

3209 Ensley 5 Points W. Ave Birmingham, AL 35208

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary:

The Care Navigator plays a crucial role in providing a positive, welcoming experience for our members and their families. This individual will serve as a guide for the member from the moment they arrive to the moment they leave our centers, ensuring every member has a positive experience and has their care needs met. The ideal candidate will have a strong customer-service orientation, be passionate about senior care, and never hesitate to go the extra mile to ensure a positive member experience.

Duties/Responsibilities:

1. Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process.
2. Update member information in the electronic medical records system.
3. Schedule appointments and coordinate referrals for a multi-disciplinary care team.
4. Assist members with filling out paperwork through electronic kiosks, as needed.
5. Request medical records and upload documentation to electronic medical records system.
6. Field questions from prospective and established members, as well as their adult children.
7. Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual.
8. Assist with center events, as needed.

Required Skills/Abilities:

1. Excellent customer service skills, with a positive and welcoming demeanor.
2. Passion for providing a quality experience for our senior members.
3. Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public.
4. Working knowledge of medical terminology, insurance, and/or electronic medical record systems.
5. High level of organization and attention to detail.
6. Strong written and verbal communication skills.
7. Ability to maintain professionalism and flexibility in a changing work environment.
8. Fluency in Spanish, or other languages spoken by our people in the communities we serve (where necessary).

Education and Experience:

1. Minimum of one year of work experience in a clinical setting, or similar.
2. Experience working with EMR systems a plus.

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.