Cemetery Operations Support Officer

ESSENTIAL EMPLOYMENT LTD; Maldon; On-site; GBP 17,000 - 24,000; Full time

Job summary

ESSENTIAL EMPLOYMENT LTD in Maldon is seeking a Technical Support Officer to provide administrative and technical support for cemetery and bereavement operations. The role pays £15 per hour and is a full-time temporary position.

You will handle burials records, memorials, and service requests, while also assisting with invoicing, data management and customer inquiries. The position involves coordinating cemetery activities, liaising with funeral directors and the public, and ensuring compliance

Responsibilities

• Provide day-to-day administrative and technical support for cemetery and bereavement operations.
• Maintain accurate records relating to burials, grave ownership, memorials, exclusive rights and cemetery documentation.
• Process burial applications, memorial permits and associated service requests.
• Respond to customer enquiries, complaints and service issues in a professional, compassionate and timely manner.
• Act as a point of contact for funeral directors, contractors, internal departments and members of the public.
• Support the coordination of cemetery activities and operational workloads.
• Assist with income collection, invoicing and financial administration processes.
• Monitor and update cemetery databases and information management systems.
• Support service improvement initiatives and identify opportunities to improve customer experience and operational efficiency.
• Assist with special projects, memorial events and ceremonial activities as required.
• Contribute to the development of guidance, procedures and customer information materials.
• Ensure compliance with Health & Safety, Data Protection and risk management requirements.

Job description

ESSENTIAL EMPLOYMENT LTD in Maldon is seeking a Technical Support Officer to provide administrative and technical support for cemetery and bereavement operations. The role pays £15 per hour and is a full-time temporary position.

You will handle burials records, memorials, and service requests, while also assisting with invoicing, data management and customer inquiries. The position involves coordinating cemetery activities, liaising with funeral directors and the public, and ensuring compliance