Technical Support Officer

Essential Employment; Maldon; On-site; GBP 19,000 - 22,000; Full time

Job summary

Essential Employment is seeking a Technical Support Officer in Maldon to provide day-to-day administrative and technical support for cemetery and bereavement operations. This full-time temporary role pays £15 per hour and requires a practical, compassionate approach to customer service.

You will handle records, process burial applications and permits, respond to enquiries, coordinate activities, manage databases, and assist with financial processes.

Responsibilities

• Provide day-to-day administrative and technical support for cemetery and bereavement operations.
• Maintain accurate records relating to burials, grave ownership, memorials, exclusive rights and cemetery documentation.
• Process burial applications, memorial permits and associated service requests.
• Respond to customer enquiries, complaints and service issues in a professional, compassionate and timely manner.
• Act as a point of contact for funeral directors, contractors, internal departments and members of the public.
• Support the coordination of cemetery activities and operational workloads.
• Assist with income collection, invoicing and financial administration processes.
• Monitor and update cemetery databases and information management systems.
• Support service improvement initiatives and identify opportunities to improve customer experience and operational efficiency.
• Assist with special projects, memorial events and ceremonial activities as required.
• Contribute to the development of guidance, procedures and customer information materials.
• Ensure compliance with Health & Safety, Data Protection and risk management requirements.

Job description

Technical Support Officer needed in Maldon Paying £15 per hr ref 24116

Full time hours on a temporarybasis

Key Responsibilities

• Provide day-to-day administrative and technical support for cemetery and bereavement operations.
• Maintain accurate records relating to burials, grave ownership, memorials, exclusive rights and cemetery documentation.
• Process burial applications, memorial permits and associated service requests.
• Respond to customer enquiries, complaints and service issues in a professional, compassionate and timely manner.
• Act as a point of contact for funeral directors, contractors, internal departments and members of the public.
• Support the coordination of cemetery activities and operational workloads.
• Assist with income collection, invoicing and financial administration processes.
• Monitor and update cemetery databases and information management systems.
• Support service improvement initiatives and identify opportunities to improve customer experience and operational efficiency.
• Assist with special projects, memorial events and ceremonial activities as required.
• Contribute to the development of guidance, procedures and customer information materials.
• Ensure compliance with Health & Safety, Data Protection and risk management requirements.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared