Corporate Support Officer

MALDON DISTRICT COUNCIL; Maldon; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

The Local Government Pension Scheme

Generous holiday entitlement

Flexible and agile working

Employee assistance programme

Cycle to work scheme

Salary sacrifice car lease scheme

Discounted local gym membership

Free parking

Job summary

Maldon District Council is recruiting a part-time Corporate Support Officer to join the Corporate Support Team. The role provides high-quality administrative support to elected Members and officers, with hybrid working requiring 1–2 days in the office each week and a 22-hour pattern to be agreed.

The successful candidate will manage diaries, prepare agendas, take notes, handle confidential information and use Microsoft 365 to support efficient service delivery.

Qualifications

• Previous experience in an administrative, business support or customer service role.
• Proficiency with Microsoft 365 applications (Outlook, Word, Excel, Teams).

Responsibilities

• Prepare, format and despatch agendas, reports and papers on time.
• Attend meetings, take notes, record decisions and actions.
• Manage diaries and meeting arrangements.
• Triage complaints and provide timely responses.
• Liaise with elected Members, officers and the public.
• Maintain accurate records and information governance standards.

Skills

Organisational skills

Communication skills

Customer service

Diary/malendar management

Note taking

Tools

Microsoft 365

Outlook

Word

Excel

Teams

Job description

Maldon District Council is working in partnership with Essex Shared Services to support the role of Corporate Support Officer, a part-time position offering hybrid working with an expectation of attending the office 1 - 2 days per week.

Working pattern: The successful candidate will be required to work 22 hours per week, the working pattern is Monday and Tuesday 8.30 a.m. - 5.00 p.m. with an hour lunch and one other day 8.30 a.m. to 4.30 p.m with an hours lunch break, day to be agreed.

Role Purpose

We are looking for an organised, proactive and customer-focused Corporate Support Officer to join our busy Corporate Support Team. You will provide high-quality administrative support to elected Members, officers and internal and external customers, helping the team deliver an efficient, responsive and professional service.

Accountabilities – Service Delivery

• Prepare, format and despatch agendas, reports, papers and other meeting documentation accurately and on time.
• Attend meetings, take clear and concise notes, record decisions and actions.
• Manage diaries, meeting arrangements, correspondence, shared mailboxes and routine enquiries.
• Triage complaints and provide support to ensure responses are issued in a timely way.
• Liaise professionally with elected Members, senior officers, colleagues, partners and members of the public.
• Maintain accurate records, databases and other systems in line with information governance requirements.
• Handle sensitive information with discretion, maintaining confidentiality and complying with data protection requirements.
• Use Microsoft 365 applications confidently to produce documents, manage information and support collaborative working.
• Monitor deadlines, prioritise competing tasks and elevate issues where necessary.
• Identify and support opportunities to improve administrative processes, customer service and service delivery.
• Excellent organisational skills and the ability to manage priorities and meet deadlines.
• Strong written and verbal communication skills, with good attention to detail.
• Confidence in taking accurate meeting notes.
• Proficiency in Microsoft 365, including Outlook, Word, Excel and Teams.
• A professional, positive and flexible approach, with the ability to work independently and as part of a team.
• Sound judgement when handling confidential or sensitive information.
• A commitment to delivering high standards of customer service.

Previous experience in an administrative, business support or customer service role.

Essex Shared Services is advertising this role as part of its partnership with Maldon District Council; however, the successful candidate will be employed directly by Maldon District Council.

Maldon District Council is a local authority 'Where quality of life matters'. Our Corporate Plan sets out our vision and priorities for the next three years and will be reviewed regularly to make sure we are on the right track. Using a range of data and what we know about the needs of our residents, we have set out what we will be doing and what we aim to achieve between now and 2028. It is also a useful tool that helps with decision-making and allocating resources.

In addition to a competitive salary, you will be entitled to a range of benefits, including:

• The Local Government Pension Scheme
• Generous holiday entitlement
• Flexible and agile working
• Employee assistance programme
• Cycle to work scheme
• Salary sacrifice car lease scheme
• Discounted local gym membership
• Free parking

Maldon District Council is committed to safeguarding and promoting the welfare of vulnerable groups, including children, young people and adults, and expects all staff and volunteers to share this commitment. Disclosure and Barring checks will be undertaken according to the responsibilities of the role.

We welcome applications from people of all backgrounds, culture and experience. Applicants will be considered regardless of race, sex, disability or marital status.

Maldon District Council is committed to the employment and career development of disabled people. To demonstrate our commitment, we have been accredited as a Disability Confident Employer. As a Disability Confident Employer we take various actions in order to successfully employ and retain disabled people and those with health conditions.