Corporate Support Officer - Maldon District Council

Essex County Council; Maldon; Hybrid; GBP 18,000 - 24,000; Part time

Benefits offered by this job

LGPS

Holiday entitlement

Flexible working

Employee assistance programme

Cycle to work

Car lease salary sacrifice

Gym membership discount

Free parking

Job summary

Maldon District Council, in partnership with Essex Shared Services, is recruiting a Corporate Support Officer on a part-time basis (22 hours per week) with hybrid working and the expectation of attending the office 1–2 days. You will provide high-quality administrative support to elected Members, officers and external customers, helping the team deliver an efficient, responsive service.

The role requires good organisation, strong communication, accurate note-taking and proficiency in Microsoft

Qualifications

• Previous experience in an administrative, business support or customer service role.
• Strong organisational skills and the ability to manage priorities and meet deadlines.
• Excellent written and verbal communication with good attention to detail.
• Proficiency in Microsoft 365 to produce documents and support collaboration.

Responsibilities

• Prepare, format and despatch agendas, reports and other meeting documentation accurately and on time.
• Attend meetings, take clear and concise notes, record decisions and actions.
• Manage diaries, meeting arrangements, correspondence, shared mailboxes and routine enquiries.
• Triage complaints and provide support to ensure responses are issued in a timely way.
• Liaise professionally with elected Members, senior officers, colleagues, partners and members of the public.
• Maintain accurate records, databases and other systems in line with information governance requirements.
• Handle sensitive information with discretion, maintaining confidentiality and complying with data protection requirements.
• Use Microsoft 365 applications confidently to produce documents, manage information and support collaborative working.
• Monitor deadlines, prioritise competing tasks and escalation issues where necessary.
• Identify and support opportunities to improve administrative processes, customer service and service delivery.

Skills

Organisational skills

Communication

Meeting notes

Teamwork

Tools

Microsoft 365

Job description

Maldon District Council is working in partnership with Essex Shared Services to support the role of Corporate Support Officer, a part-time position offering hybrid working with an expectation of attending the office 1 - 2 days per week.

Working pattern

The successful candidate will be required to work 22 hours per week, the working pattern is Monday and Tuesday 8.30 a.m. - 5.00 p.m. with an hour lunch and one other day 8.30 a.m. to 4.30 p.m with an hours lunch break, day to be agreed.

Role Purpose:

We are looking for an organised, proactive and customer-focused Corporate Support Officer to join our busy Corporate Support Team. You will provide high-quality administrative support to elected Members, officers and internal and external customers, helping the team deliver an efficient, responsive and professional service.

Accountabilities - Service Delivery:

• Prepare, format and despatch agendas, reports, papers and other meeting documentation accurately and on time.
• Attend meetings, take clear and concise notes, record decisions and actions.
• Manage diaries, meeting arrangements, correspondence, shared mailboxes and routine enquiries.
• Triage complaints and provide support to ensure responses are issued in a timely way
• Liaise professionally with elected Members, senior officers, colleagues, partners and members of the public.
• Maintain accurate records, databases and other systems in line with information governance requirements.
• Handle sensitive information with discretion, maintaining confidentiality and complying with data protection requirements.
• Use Microsoft 365 applications confidently to produce documents, manage information and support collaborative working.
• Monitor deadlines, prioritise competing tasks and escalation issues where necessary.
• Identify and support opportunities to improve administrative processes, customer service and service delivery.

The Experience You Will Bring:

• Previous experience in an administrative, business support or customer service role.
• Excellent organisational skills and the ability to manage priorities and meet deadlines.
• Strong written and verbal communication skills, with good attention to detail.
• Confidence in taking accurate meeting notes.
• Proficiency in Microsoft 365, including Outlook, Word, Excel and Teams.
• A professional, positive and flexible approach, with the ability to work independently and as part of a team.
• Sound judgement when handling confidential or sensitive information.
• A commitment to delivering high standards of customer service.

Be part of Maldon District Council - 'Where Quality of Life Matters'

Maldon District Council is a local authority 'Where quality of life matters'. Our Corporate Plan sets out our vision and priorities for the next three years and will be reviewed regularly to make sure we are on the right track. Using a range of data and what we know about the needs of our residents, we have set out what we will be doing and what we aim to achieve between now and 2028. It is also a useful tool that helps with decision-making and allocating resources.

Maldon District Council plays a crucial role in the development and prosperity of the District, working for the good of the community and the long term benefit of residents, you can be part of our friendly team. From front line customer facing roles to policy and strategy, the work of the Council is diverse and dynamic.

In addition to a competitive salary, you will be entitled to a range of benefits, including:

• The Local Government Pension Scheme
• Generous holiday entitlement
• Flexible and agile working
• Employee assistance programme
• Cycle to work scheme
• Salary sacrifice car lease scheme
• Discounted local gym membership
• Free parking

Maldon District Council is committed to safeguarding and promoting the welfare of vulnerable groups including children, young people and adults and expects all staff and volunteers to share this commitment. Disclosure and Barring checks will be undertaken according to the responsibilities of the role. We welcome applications from people of all backgrounds, culture and experience. Applicants will be considered regardless of race, sex, disability or marital status.

Maldon District Council is committed to the employment and career development of disabled people. To demonstrate our commitment, we have been accredited as a Disability Confident Employer. As a Disability Confident Employer we take various actions in order to successfully employ and retain disabled people and those with health conditions.

Essex Shared Services is advertising this role as part of its partnership with Maldon District Council; however, the successful candidate will be employed directly by Maldon District Council.