Cemeteries Ops & Records Support - 6 Month Contract

Civic Recruitment Limited; Essex; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

6 month contract

Bi-weekly pay

Specialized cemeteries service

Diverse role

Supportive Local Authority environment

Contract extension possible

Job summary

Civic Recruitment Limited represents a Local Authority seeking a Technical Support Officer for the Cemeteries and Bereavement Service on a 6-month contract. You will provide operational and administrative support, maintain precise records of burials, graves, memorials, and related documentation while delivering empathetic, high-quality service to clients, funeral directors, contractors and stakeholders.

The role requires cemeteries sector experience, strong organizational skills, data protection

Qualifications

• Experience in cemeteries industry.
• Background in administrative, coordination, or operational support roles.
• Proficiency in handling customer inquiries, service requests, or complaints.
• Expertise in maintaining accurate records and databases.
• Strong customer service and communication abilities.
• Understanding of data protection, confidentiality, and record management practices.

Responsibilities

• Deliver operational and administrative assistance to the Cemeteries and Bereavement Service.
• Keep detailed records of burials, grave plots, memorials, and related documentation.
• Address inquiries, complaints, and service requests with professionalism and sensitivity.
• Serve as a primary contact for cemetery and bereavement-related questions.
• Facilitate the efficient operation of cemetery services.
• Ensure adherence to cemetery legislation, Council policies, and health and safety standards.
• Assist with financial administration and operational tasks.
• Support contractors, funeral directors, and service users.
• Identify and implement opportunities to enhance service processes and customer satisfaction.
• Participate in service improvement and cost-efficiency initiatives.
• Assist with seasonal projects, memorial events, and ceremonial activities as needed.

Skills

Cemeteries experience

Administrative support

Records management

Customer service

Data protection

Health & safety

Education

Experience in Local Authorities

Tools

Records database

Data entry

Job description

Civic Recruitment Limited represents a Local Authority seeking a Technical Support Officer for the Cemeteries and Bereavement Service on a 6-month contract. You will provide operational and administrative support, maintain precise records of burials, graves, memorials, and related documentation while delivering empathetic, high-quality service to clients, funeral directors, contractors and stakeholders.

The role requires cemeteries sector experience, strong organizational skills, data protection