Cemeteries Support Officer

JAM Recruitment Ltd; Northampton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

21 days holiday plus bank holidays

Full Workwear provided

Healthcare and Wellbeing platform

Enhanced maternity and shared parental

Pension scheme

Job summary

Manpower UK in Northampton is seeking a Cemeteries Support Officer to provide essential administrative support to the Cemeteries Team. You will handle burial bookings, answer telephone queries, process paperwork and manage general office tasks with care and accuracy.

The role requires excellent written and verbal communication, strong organisation, IT literacy (Microsoft Office) and a full UK driving licence.

Qualifications

• Strong written and verbal communication across email, telephone and in person.
• IT literate with good knowledge of Microsoft Office.
• Attention to detail and problem solving abilities.
• Full UK Driving licence required.

Responsibilities

• Provide administrative support to the Cemeteries Team.
• Handle burial bookings, phone enquiries and paperwork processing.
• Co-ordinate burial services delivered by operatives and assist bereaved families.

Skills

Communication

IT literacy

Attention to detail

Driving licence

Tools

Microsoft Office

Job description

This permanent, full-time Cemeteries Support Officer post with Manpower UK sits in Northampton, paying up to £13.45 hourly, equivalent to £25,877 annually. Working 37 hours weekly, Monday through Friday, the successful candidate agrees start and finish times between 8am and 5pm. Duties centre on administrative assistance for the Cemeteries Team, covering telephone enquiries, burial bookings, paperwork processing and general office tasks. Strong communication and organisational abilities are essential, alongside confidence with record keeping and customer service. The officer helps co-ordinate burial services delivered by operatives, ensuring arrangements run smoothly for bereaved families. Accuracy, empathy and reliability matter greatly in this community-facing position. Cemeteries Support Officer Location: Northampton Salary: £25,877 / Hourly Rate: £13.45 Contract Type: Permanent, Full-Time Working Hours: 37 hours - Monday to Friday, start and finish times to be agreed between 8am to 5pm.

About the role

Join us as a Cemeteries Support Officer and you will get to play an integral part in the provision of high quality burial services across your community. With strong communication and great organisational qualities, you will provide invaluable administrative support to our Cemeteries Team at Northampton, helping to co-ordinate and organise the services our hard working operatives provide. This role will include tasks such as answering telephone queries, taking burial bookings, processing paperwork and general administrative duties, but it will also offer the opportunity to expand on future cemetery-specific training such as grave marking and memorial testing. This is a great opportunity to develop your skills, gain valuable experience, and grow with us in a friendly and encouraging environment!

Requirements

• Strong written and verbal communication skills across email, telephone and in-person.
• Prior experience in an administrative / coordination role - funeral industry experience highly advantageous.
• IT literate with great working knowledge of Microsoft Office and an ability to pick up new systems.
• An eye for detail and problem solving capabilities.
• Full UK Driving licence required.

Why join us

As the UK''s leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That's why we''re committed to nurturing a diverse and inclusive culture where everyone can thrive. We''re proud to have been recognised as Employer of the Year and Sustainable Company of the Year at this year's Landscaper Awards, reflecting our commitment to supporting our people while delivering a more sustainable future.

What we offer

• Career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship.
• A diverse and inclusive workplace where you can collaborate with passionate and talented individuals.
• Contribute to projects that have a meaningful impact andamp; make a real difference in the community and environment.
• We recognise and reward your hard work with our wide-ranging competitive benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times.

Benefits

• 21 days holiday plus bank holidays.
• Full Workwear andamp; PPE provided.
• Healthcare andamp; Wellbeing platform.
• Enhanced maternity and shared parental leave.
• Support for personal and professional challenges.
• Discounts on retail, holidays, gym memberships, and more.
• Secure your future - competitive pension scheme and resources to manage your finances
• Colleague of the month and annual awards.
• Two days per year to support a cause of your choice.
• Comprehensive resources and support.

About our client

We are Europe''s largest provider of grounds maintenance services and landscape creation, in the UK alone we''re a community of over 3,000 passionate colleagues shaping the future of the green industry. We understand what it means to grow. Our history dates back to 1919, and today, with a turnover of £250 million, we''re more than just a company - we