Support Engineer II, Payments Acceptance and Experience Tech

Amazon; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company is seeking a Support Engineer II to enhance customer experience through advanced troubleshooting and assist global engineering teams. This role involves solving complex technical problems, developing tools, and ensuring operational excellence. Candidates should have a strong background in cloud infrastructure and programming, with a focus on improving processes and customer satisfaction.

Qualifications

• 2+ years of software development or technical support experience.
• Experience troubleshooting and debugging technical systems.

Responsibilities

• Troubleshooting, developing tools, automation, and monitoring solutions.
• Implementing fixes for internally developed code.
• Improving operational excellence and system readiness.

Skills

Troubleshooting

Problem Solving

Automation

Education

Bachelor's degree in engineering

Tools

Python

Java

Unix

AWS

Job description

Support Engineer II, Payments Acceptance and Experience Tech

rekindle program
Note: For more details on the rekindle program, please visit - https://www.amazon.jobs/en/landing_pages/rekindle

We enable Amazon Payments to build a world-class Payments Customer Experience (CX) and reduce the cost of payments. Our team collaborates closely with product and platform developers to maintain and improve services and performance. We embody company values with a strong customer focus and a sense of urgency. We are a data-driven team, utilizing data collection, analytics, and visualizations to understand complex systems.

We believe in the value of "Work Hard. Have Fun. Make History" by sharing learning experiences from the front line with development teams. We offer diverse opportunities for those who excel in mastering domains, multitasking during incidents, or improving processes.

Our team comprises customer-focused individuals and industry-leading payment gateway leaders who are great mentors. We challenge each other daily, hold ourselves accountable, and engage with other organizations to improve efficiency for future launches.

We start each day asking how we can improve the customer experience, product quality, support systems, or personal skills. We thrive on challenges, working harder to find root causes and solutions, especially when problems are difficult.

About your role

This is not an ordinary Support Engineer role. If you love solving complex technical problems, working with diverse global customers, and enjoying variety, this position offers all that. As Amazon's support team evolves to scale with our growing business, Support Engineers are responsible for enhancing customer experience through advanced troubleshooting and assisting our global engineering team with complex issues.

You will need to understand technology landscapes deeply, evaluate new technologies, and influence your team and leadership to set operational standards. You will address abstract issues across multiple areas and push for scalable improvements across teams, services, and platforms.

We seek candidates with deep knowledge of modern cloud infrastructure, programming skills, operational experience, and a drive to innovate. We will support you with robust backend systems, mature processes, and a motivated team focused on improving customer experience. You should be capable of analyzing and enhancing monitoring and processes to achieve higher levels of availability, scalability, and reliability.

We are building our teams and systems to create the best services in the world. We look forward to you joining us!

Key job responsibilities

• Troubleshooting, developing tools, automation, and monitoring solutions
• Performing software maintenance and configuration
• Implementing fixes for internally developed code (Python and Java)
• Updating, tracking, and resolving technical challenges
• Improving operational excellence and system readiness

BASIC QUALIFICATIONS

• 2+ years of software development or technical support experience
• Bachelor's degree in engineering or equivalent
• Experience troubleshooting and debugging technical systems
• Experience with Unix

PREFERRED QUALIFICATIONS

• Experience with AWS, networks, and operating systems

Our inclusive culture empowers Amazonians to deliver the best results. If you need workplace accommodations during the application or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations. If your region isn't listed, contact your Recruiting Partner.