CDD Delivery Change Manager

Worldpay Group Plc; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a leading payments company as a Change Manager in the Customer Due Diligence team. You will design and manage change programs, ensuring effective adoption of new processes. Collaborate with various departments and drive continuous improvement in compliance and operational efficiency.

Benefits

Competitive salary and benefits

Parental leave policy

Global recognition platform

Employee assistance program

Qualifications

• Strong understanding of CDD, KYC, AML regulations.
• Experience managing large-scale change programs.

Responsibilities

• Develop and implement change management frameworks.
• Conduct impact assessments for regulatory updates.
• Engage with senior stakeholders on CDD-related changes.

Skills

Stakeholder Management

Change Management

Regulatory Compliance

Education

Bachelor’s degree in Business

Bachelor’s degree in Compliance

Bachelor’s degree in Finance

Tools

CDD Technology Platforms

Automation Tools

Job description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

We’re looking for a Change Manager to join our ever-evolving Customer Due Diligence team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Our Legal, Risk, Compliance and Audit teams ensure we're doing business the right way. They help us balance a healthy risk appetite, so we're empowered to expand our horizons.

As a member of our CDD Operational Delivery team, you will play a crucial role in designing, delivering and managing effective change programs related to customer due diligence. This position will work closely with the wider business to ensure that our initiatives are clearly broadcasted, managed succinctly and deployed successfully.

What you’ll own

• Develop and implement change management frameworks that compliment Worldpays and the CDD delivery teams transformation initiatives
• Conduct accurate impact assessments to evaluate how regulatory updates, technology upgrades, process enhancements and project rollouts will affect the CDD department alongside other cross departmental stakeholders
• Create and manage clear success metrics to track progress ensuring the effective adoption of new CDD processes and systems within the CDD operation and the wider Worldpay Environment
• Engage with senior stakeholders, including Compliance, Risk, Operations, and IT teams, to drive alignment on CDD-related changes
• Develop and manage clear communication channels to ensure transparency and clarity on changes affecting the Enterprise CDD department and the wider business
• Support the rollout of new CDD tools, automation solutions, and regulatory policy updates working closely with the CDD advisory and quality teams.
• Work closely with data, product, and technology teams to ensure system integrations and process changes align with compliance requirements and Worldpays risk appetite.
• Identify operational and compliance risks associated with change initiatives and develop mitigation strategies.
• Work closely with audit teams to ensure succinct communications and tracking of upcoming or outstanding items.
• Monitor and report on change adoption rates, key performance indicators (KPIs), and employee feedback.
• Drive continuous improvement by gathering lessons learned from previous change initiatives and applying best practices to future CDD projects.

Where you’ll own it

Our sites are hubs of activity, conversation, and openness. With inspiring, stylish workspaces we want people to feel excited to come and do their best work.

What you bring

• Strong understanding of Customer Due Diligence (CDD), KYC, AML regulations, and financial crime risk management.
• Expertise in change management frameworks (e.g., Prosci ADKAR, APMG, Kotter’s Change Model) and project methodologies (Agile, Waterfall). Certifications are a bonus.
• Strong stakeholder management skills with the ability to confidently engage 3rd parties and explain complex concepts.
• Experience managing large-scale change programs within payments, financial services, banking or a similar regulated industry.
• Knowledge of CDD technology platforms and automation tools currently used in the industry including AI.
• Bachelor’s degree in Business, Compliance, Finance, Organizational Change or a related field.
• A demonstrable understanding of legal/regulatory requirements surrounding Customer Due Diligence, including familiarity with regulatory frameworks (FCA, FATF, FinCEN, EU AML Directives)

Worldpay perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

• A competitive salary and benefits.
• Time to support charities and give back to your community.
• Parental leave policy.
• Global recognition platform.
• Virgin Pulse access.
• Global employee assistance program.

What makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

• Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.
• Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
• Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can’t wait to hear from you.

To find out more about working with us, find us on LinkedIn .

#LI-LH1

Privacy Statement

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Explore the benefits we offer to Worldpayers in the United Kingdom

My Health

We provide a healthcare allowance towards the costs of your health benefits, giving you the flexibility to choose the coverage you and your family needs across our medical, dental and healthcare cash plans. Our medical plan also includes a neurodiversity assessment pathway.

My Money

We offer access to a pension scheme with a company contribution of 9% of base salary if you contribute at least 3%. You can also own your personal finances through our Workplace ISA and GIA.

My Lifestyle

We offer Employee Assistance Programs to support through any changes that matter to you.

My Family

Our family inclusion network offers support for Worldpayers raising families and caring for family members.

My Protection

We offer company-funded life and income protection insurance with the option to purchase additional insurances, including critical illness for you and your partner, life insurance for your partner, and personal travel insurance.

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

My Specialized Support

We offer company-funded annual Health Assessments. We also provide free access to a Virtual GP for you and your family, and full funding for female Worldpayers to access our Menopause Support Plan.

My Specialized Support

We provide a monthly wellbeing allowance for you to spend on anything that supports your physical and/or mental wellbeing.

Application steps

Here's where we'll learn a little about you, why you want to join Worldpay, and why you'd be a good addition to our team. You'll also need to upload your resume and a cover letter too.

Application Review

Once you’ve submitted your application, Worldpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we'll invite you for an interview where we can get to know each other better.

Interview with a Worldpayer

This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Worldpayers.

Offer and Onboarding

The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Worldpayer.

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