Business Change Manager

NHS Professionals; London, Leeds, Hemel Hempstead; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Business Change Manager to drive change initiatives related to ATS delivery. The role involves engaging stakeholders, developing change management strategies, and ensuring successful adoption of new systems. This position offers hybrid working arrangements and requires strong communication and change management skills.

Benefits

Generous annual leave: 27 days + bank holidays

Talent management & development opportunities

Star of the Month award with £100 vouchers

Pension contributions up to 10%

Life Assurance

Group Income Protection

Wellbeing Programme

Employee Assistance Programme

Employee discounts platform

Qualifications

• Change Management qualified (e.g., PROSCI, APMG) or equivalent experience.
• Experience with embedding Salesforce solutions or ATS knowledge.

Responsibilities

• Develop and implement a Change Management Strategy and plan aligned with the ATS programme.
• Monitor progress and address any resistance to change.
• Create and deliver training programmes to ensure employees are knowledgeable.

Skills

Stakeholder Engagement

Communication Strategy

Problem-Solving

Change Management

Education

Change Management Certification

Tools

Salesforce

ADKAR

Job description

About The Role

Do you have proven change management experience and have worked in enterprise-scale transformation?

Do you have strong stakeholder engagement skills and are skilled in communication strategy?

If so, we would love to hear from you!

Role summary:

In this critical role, the Business Change Manager will own and drive the change initiatives associated with the ATS delivery, ensuring successful adoption and integration across NHSP, clients, and partners.

This role will be pivotal in fostering engagement, ensuring adoption, and enabling stakeholders to transition away from legacy systems.

Additionally, this role is responsible for identifying the impact of change across the business, stakeholder analysis, creation and delivery of business change plans, engaging and communicating across the business to articulate the business benefits and how change will impact the identified personas/roles across NHS Professionals.

The Business Change Manager will be required to work closely with project teams, frontline staff, and senior managers from all areas of the organization to understand the impact of change across People, Process, Technology, and Data to successfully implement and embed new ATS solutions.

Skills/Responsibilities:

1. Develop and implement a Change Management Strategy and plan aligned with the ATS programme
2. Evaluate readiness for change
3. Develop and execute communication strategies to keep stakeholders informed and engaged
4. Produce change packs that are clear and concise so that Managers can be coached to deliver change
5. Monitor progress and address any resistance to change
6. Create and deliver training programmes to ensure that employees have the knowledge to deliver
7. Mitigate service continuity risk as the project delivers through Hypercare support
8. Support delivery or necessary Hypercare during and post go-live
9. Additionally, you will hold a Change Management certification (e.g., Prosci, APMG)

Whilst this role works within the ATS project, a significant amount of time will be spent engaging and working with key business functions in terms of those that will be part of enabling change and those that will be impacted by change.

This role offers hybrid working, allowing you to work predominantly from home. However, there may be occasional travel to your nearest office—either Hemel Hempstead, London, or Leeds—for team meetings.

About The Candidate

To be successful in this post you will need to demonstrate the following:

• Change Management qualified (e.g., PROSCI, APMG) or equivalent experience
• Specialism in tech-enabled business change at an enterprise scale
• Prior experience on embedding Salesforce solutions or ATS knowledge
• RPP / Managed Services experience preferred but not essential or an understanding of
• Be confident engaging with all areas of the business, articulating benefits and programme vision
• Become the 'Go-To' partner, providing guidance and support for the Transformational Change projects you are responsible for
• Work proactively and dynamically within a team to rapidly problem solve and deliver to set timescales
• Utilise recognised Business Change methodology e.g., ADKAR model to deliver and embed Change initiatives
• To provide regular updates and reports for key stakeholders
• Prepare, present, and facilitate meetings and workshops to internal and/or external stakeholders as appropriate, in a variety of media including spreadsheets and presentations

About Us

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 27 days per year, plus bank holidays
• A commitment to talent management & development
• Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
• Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
• Life Assurance
• Group Income Protection
• Wellbeing Programme
• Employee Assistance Programme
• Employee Engagement & discounts platform

About Us:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium, and long-term needs. Uniquely, we are owned by the Department of Health and Social Care and reinvest any surplus directly back into the NHS.

We are particularly proud of being the first NHS organization to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our employees.

Equality, Diversity & Inclusion (EDI):

• To ensure we become an inclusive recruiter of choice, encompassing a fully diverse workforce reflecting society
• To proactively embed the EDI agenda in all our activities
• To create a psychologically safe environment where everyone can thrive

We particularly welcome applications from minority groups and will provide support to ensure an equitable process.