CCTV Security Operator – Incident Response & Client Support

Mitie Cleaning & Hygiene Services; Northampton; On-site; GBP 25,500 - 34,500; Full time

Benefits offered by this job

Retail discount through MiDeals

Free parking

Salary finance scheme

Flexible lifestyle benefits platform (

Pension contributions

Cycle-to-work scheme

Job summary

Mitie Cleaning & Hygiene Services is expanding our IKEA Security Operations Centre and is looking for permanent CCTV security staff in the UK. You will monitor CCTV, identify incidents, and report them clearly to the IRMC and supervisors while maintaining a high level of customer service to our client.

Applicants must hold a valid SIA CCTV licence and demonstrate excellent communication, reliability, and teamwork.

Qualifications

• Excellent communication and customer service skills are essential.
• Ability to multi-task and prioritise daily workload.
• Committed, motivated, reliable, trustworthy and enthusiastic.
• Experience of working as part of a team and holding a valid SIA CCTV licence.

Responsibilities

• Report and present incidents to the IRMC Manager and supervisors.
• Use CCTV to identify criminal behaviour in IKEA units.
• Support IKEA co‑workers on the phone.
• Input security and crime incident data into a central database.
• Provide a high level of customer service to our client.
• Engage with the Mitie loss prevention team.

Skills

Communication

Customer service

Teamwork

Multi-tasking

Reliability

Tools

CCTV monitoring software

Computer knowledge

Job description

Mitie Cleaning & Hygiene Services is expanding our IKEA Security Operations Centre and is looking for permanent CCTV security staff in the UK. You will monitor CCTV, identify incidents, and report them clearly to the IRMC and supervisors while maintaining a high level of customer service to our client.

Applicants must hold a valid SIA CCTV licence and demonstrate excellent communication, reliability, and teamwork.