CCTV Controller & Incident Response Specialist

OCS; Billingham; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Discounts (Hapi/app)

Professional Growth

Flexible Pay via Wagestream

Job summary

OCS UK & Ireland is seeking a CCTV Controller for on-site duties with a 4 days on / 4 nights rolling shift pattern. You will operate the CCTV and other security systems to ensure site safety, report to the Security Manager, and maintain thorough documentation and incident escalation.

The ideal candidate will hold a valid SIA CCTV license, ACT Awareness, and SCaN for CCTV Operators, with strong communication and problem-solving skills.

Qualifications

• You must have the right to work in the UK.
• SIA – CCTV / Door Supervisor License.
• ACT Awareness.
• SCaN for CCTV Operators.
• Problem-solving skills.
• Effective verbal and written communication skills.

Responsibilities

• Ensure clear, accurate communication and transmission of all relevant information.
• Follow the correct escalation process for incidents, maintaining running logs.
• Effectively deploy security resources to handle all incidents and matters arising.
• Proactively operate the CCTV system, conducting daily site activity risk assessments and maintaining accurate CCTV records.
• Operate the fire alarm system, PA system, VMS, Intruder/Panic Alarms, BMS, ANPR, radio, and phone systems.
• Implement emergency procedures in accordance with the Incident and Emergency Plan.
• Thoroughly, accurately, and professionally document complaints, incidents involving possible criminal activity, and other daily activities.

Skills

SIA CCTV License

ACT Awareness

SCaN for CCTV

Problem-solving

Communication skills

Job description

OCS UK & Ireland is seeking a CCTV Controller for on-site duties with a 4 days on / 4 nights rolling shift pattern. You will operate the CCTV and other security systems to ensure site safety, report to the Security Manager, and maintain thorough documentation and incident escalation.

The ideal candidate will hold a valid SIA CCTV license, ACT Awareness, and SCaN for CCTV Operators, with strong communication and problem-solving skills.