CCaaS Telephony Engineer — Config, Deploy & Optimize

Anglian Water Services; Lincoln, Peterborough; Hybrid; GBP 43,000 - 55,000; Full time

Benefits offered by this job

Full private healthcare

26 days leave

Flexible working culture

Competitive pension

Life Assurance

Personal Accident cover

Bonus Scheme

Job summary

Anglian Water Services is hiring a Telephony Configuration Engineer to design, develop and support our CCaaS systems, enabling exceptional customer experiences. You’ll work in an Agile DevOps setting, configuring CCaaS technologies and delivering backlog items with Product Owners and stakeholders.

Essential skills include C# and Angular development, strong Agile knowledge, and effective communication with non-technical audiences.

Qualifications

• Essential: Experience developing in C# and Angular
• Essential: Knowledge of Agile delivery methodologies and principles
• Essential: Experience of software development, including Azure DevOps utilisation
• Essential: Strong stakeholder management and relationship-building skills
• Essential: Excellent problem-solving and issue-resolution capabilities
• Essential: The ability to communicate technical information clearly to non-technical audiences
• Essential: Strong planning and prioritisation skills
• Essential: A passion for delivering outstanding customer outcomes and continuous improvement.

Responsibilities

• Configure and enhance our Contact Centre as a Service technologies
• Deliver backlog items and sprint objectives alongside Product Owners and stakeholders
• Identify opportunities to improve customer journeys, business processes and platform performance
• Monitor, troubleshoot and resolve system issues, acting as a key escalation point when required
• Deliver system upgrades, testing activities and release management processes
• Work closely with operational teams to understand challenges and deliver technology improvements
• Drive continuous improvement through innovation, optimisation and best practice adoption
• Build strong relationships with stakeholders across the business.

Skills

C#

Angular

Agile methodologies

Azure DevOps

Stakeholder management

Problem solving

Communication

Planning and prioritisation

Continuous improvement

Education

Degree-level qualification or equivalent experience

Tools

Azure DevOps

Job description

Anglian Water Services is hiring a Telephony Configuration Engineer to design, develop and support our CCaaS systems, enabling exceptional customer experiences. You’ll work in an Agile DevOps setting, configuring CCaaS technologies and delivering backlog items with Product Owners and stakeholders.

Essential skills include C# and Angular development, strong Agile knowledge, and effective communication with non-technical audiences.