Catering Transformation Lead (6-Month Contract)

Iss; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

ISS is seeking a transformation professional to independently review hospital catering operations, identify improvement opportunities, and drive sustainable change across the service. The role will lead transformation from assessment to implementation within a six-month fixed-term contract.

You will review operations, analyse end-to-end food delivery, compare practices to the target model, and develop plans to improve quality, safety, performance, and customer satisfaction while managing risks,

Qualifications

• Experience leading business transformation initiatives within food delivery or catering operations.
• Strong ability to analyse operational processes and identify improvement opportunities.
• Experience driving organizational and cultural change.
• Ability to utilise data and evidence to influence stakeholders and senior leaders.
• Strong stakeholder management and relationship-building skills.
• Experience developing and implementing transformation plans.
• Knowledge of performance measurement, KPIs, risk management, and resource planning.
• Ability to manage multiple transformation activities from concept through to implementation.

Responsibilities

• Review current catering operations across the contract.
• Analyse end-to-end food delivery processes, from order placement through to customer receipt.
• Compare existing practices against the target operating model and contractual commitments.
• Develop and implement transformation plans aligned to business objectives.
• Identify and deliver operational improvements across food quality, safety, performance, cost efficiency, and customer satisfaction.
• Lead change initiatives, embedding new ways of working through effective communication, engagement, and education.
• Build strong relationships with operational teams, stakeholders, clients, and external parties, using data and evidence to influence decision‑making.
• Manage transformation programmes from concept to implementation, monitoring KPIs, risks, dependencies, budgets, and resources.

Skills

Transformation leadership

Data-driven decision making

Stakeholder management

Change management

Process analysis

Catering operations

Project management

Job description

ISS is seeking a transformation professional to independently review hospital catering operations, identify improvement opportunities, and drive sustainable change across the service. The role will lead transformation from assessment to implementation within a six-month fixed-term contract.

You will review operations, analyse end-to-end food delivery, compare practices to the target model, and develop plans to improve quality, safety, performance, and customer satisfaction while managing risks,