Catering Transformation Lead (6-Month)

ISS; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

ISS is seeking a Transformation Lead - Food to drive business transformation across hospital catering and food delivery operations. The role aims to improve efficiency, service quality, customer experience, financial performance, and scalability while aligning with contractual commitments and the target operating model.

The six-month fixed-term contract requires leading from assessment to implementation, analysing processes, delivering actionable plans, and guiding change across teams and

Qualifications

• Experience leading business transformation initiatives within food delivery or catering operations.
• Strong ability to analyse operational processes and identify improvement opportunities.
• Experience driving organisational and cultural change.
• Ability to utilise data and evidence to influence stakeholders and senior leaders.
• Strong stakeholder management and relationship-building skills.
• Knowledge of performance measurement, KPIs, risk management, and resource planning.
• Ability to manage multiple transformation activities from concept through to implementation.

Responsibilities

• Review current catering operations across the contract.
• Analyse end-to-end food delivery processes, from order placement through to customer receipt.
• Compare existing practices against the target operating model and contractual commitments.
• Develop and implement transformation plans aligned to business objectives.
• Identify and deliver operational improvements across food quality, safety, performance, cost efficiency, and customer satisfaction.
• Lead change initiatives, embedding new ways of working through effective communication, engagement, and education.
• Build strong relationships with operational teams, stakeholders, clients, and external parties, using data and evidence to influence decision‑making.
• Manage transformation programmes from concept to implementation, monitoring KPIs, risks, dependencies, budgets, and resources.
• Experience leading business transformation initiatives within food delivery or catering operations.
• Strong ability to analyse operational processes and identify improvement opportunities.
• Experience driving organisational and cultural change.
• Ability to utilise data and evidence to influence stakeholders and senior leaders.
• Strong stakeholder management and relationship-building skills.
• Experience developing and implementing transformation plans.
• Knowledge of performance measurement, KPIs, risk management, and resource planning.
• Ability to manage multiple transformation activities from concept through to implementation.

Skills

Transformation leadership

Catering ops

Data-driven influence

Stakeholder management

KPI knowledge

Risk management

Change management

Program management

Operational analysis

Job description

ISS is seeking a Transformation Lead - Food to drive business transformation across hospital catering and food delivery operations. The role aims to improve efficiency, service quality, customer experience, financial performance, and scalability while aligning with contractual commitments and the target operating model.

The six-month fixed-term contract requires leading from assessment to implementation, analysing processes, delivering actionable plans, and guiding change across teams and