Catering Supervisor - Retail

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 22,000 - 26,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is recruiting a Band 3 Catering Supervisor for the Royal Liverpool Hospital - Fresh retail unit. Hours: Mon-Fri 12:30pm–8:30pm.

You will lead a team to deliver excellent customer service, provide guidance and training, and ensure staff remain motivated and professional. Responsibilities include stock control, maintaining attractive displays, inventory and deliveries, high hygiene standards, and accurate cash handling.

Qualifications

• Experience leading catering teams in a fast-paced environment.
• Strong customer service and team leadership skills.
• Willing to study Level 3 Food Hygiene and NVQ3 as required.

Responsibilities

• Lead a catering team to deliver excellent customer service.
• Provide guidance, training, and support to staff.
• Manage stock levels, displays, and inventory deliveries.
• Ensure hygiene, cleanliness, and accurate cash handling.
• Implement loss-prevention measures and support across sites.

Skills

Leadership

Customer service

Staff supervision

Training & development

Education

NVQ 3

Level 3 Food Hygiene

Job description

An opportunity has arisen for Band 3 Catering Supervisor in Royal Liverpool Hospital - Fresh retail unit. Hours: Mon- Fri: 12:30pm - 8.30pm, As a Supervisor in the Catering Department at Liverpool University Hospitals, you will lead a team to deliver exceptional customer service while meeting operational goals. You will provide guidance, training, and support, ensuring staff are motivated and professional. Lead by example in customer service, encouraging your team to upsell and provide tailored recommendations to improve sales and satisfaction. You will manage stock levels, ensuring displays are attractive and shelves are well-stocked, and oversee inventory and deliveries to maintain smooth operations. Maintaining high standards of hygiene and organization will be a priority, ensuring the store is clean and well-presented. You will supervise cash handling, ensuring accuracy in transactions and adherence to company procedures. Implementing loss prevention strategies will be key in safeguarding inventory, while collaborating with other teams to ensure efficient service delivery. Flexibility is essential as you may need to work
The successful candidate must be prepared to study for the level 3 food hygiene certificate and NVQ 3., across different sites or during peak times, including weekends and holidays. You will also participate in staff training and development, fostering a positive team environment. This role requires strong leadership, customer service, and organizational skills, with a keen eye for detail and the ability to thrive in a fast-paced environment.
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.