Catering Supervisor

Baxterstorey

Tudhoe

On-site

GBP 18,000 - 24,000

Full time

47 hours ago

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Job summary

BaxterStorey is seeking staff for catering services in Tudhoe. The role involves on-the-job training, coaching, and delivering food and beverage services, with a focus on quality, hygiene, and customer satisfaction.

Ideal candidates are team players with flexible hours, keen to learn, and holding or willing to achieve Food Safety Level 2. You’ll work under the Chef Manager to support operations, planning, and zero-harm practices.

Qualifications

Ability to work as part of a team.
Flexible approach to working hours.
Be supportive of colleagues.
Keen to learn on the job.
Hold Food Safety Level 2 (or be able to achieve on appointment).
Be honest and trustworthy.
Able to work independently.
Have a can-do approach.
Hygienic approach and manner.
Committed to zero harm and sustainable practices.

Responsibilities

To carry out a range of catering activities under the direction of the Chef Manager.
To have a basic understanding of Retail, GP and associated costs.
To ensure all food is delivered on time to the required quality standards.
To serve food and beverage at additional functions as required by key customers.
To ensure facilities and equipment are cleaned in accordance with the prescribed method and schedule.
To assist the managers in planning services considering equipment, cross contamination or allergen constraints.
To ensure catering provision is carried out cost effectively with product rejects and waste within agreed limits.
To ensure all quality records are completed accurately and on time.
To carry out specific food service tasks as required.
To carry out projects or other tasks as requested by management.
To ensure all work is carried out in accordance with HS legislation and Codes of Practice, and with company requirements.
To organise ordering of raw materials, packaging, consumables and cleaning chemicals as needed.
To advise managers of planned maintenance and repairs; investigate customer complaints and recommend corrective action.

Skills

Teamwork

Flexible hours

Support colleagues

Willing to learn

Food Safety Level 2

Honesty

Independent work

Can-do attitude

Hygienic practices

Sustainability

Job description

To ensure all staff are trained and competent, both with on-the-job training, task books and formal training.
To deliver on-the-job instruction and coaching to team members on a range of day-to-day work tasks (e.g. till training, cleaning knowledge, portion control, dietary needs, menus, manual handling etc).
To brief and communicate key messages, ensuring full understanding and competence.
To monitor and provide feedback to team members daily, including recognition of good practice, and guidance to improve standards.
To liaise with management to ensure formal follow up processes for any gaps in performance standards, attitude or attendance.
To support team members with customer service skills and knowledge.
To support the planning and checking of a range of management tasks, such as rostering, timesheets, orders, stock control and audits.

Operations:

To carry out a range of catering activities under the direction of the Chef Manager.
To have a basic understanding of Retail, GP and associated costs
To ensure all food is delivered on time to the required quality standards.
To serve food and beverage at additional functions as required by key customers.
To ensure that all service facilities and all equipment are cleaned in accordance with the prescribed method and to the correct schedule.
To assist the manager(s) in planning services in the most efficient manner, taking into account any equipment, cross contamination or allergen constraints.
To ensure catering provision is carried out cost effectively with product rejects and waste within agreed limits.
To ensure all quality records are completed accurately and on time.
To carry out specific food service tasks as required.
To carry out projects or other tasks as requested by management.

Health, Safety, Environmental and Service:

To ensure all work is carried out in accordance with the relevant H&S legislation and Codes of Practice, together with any specific company requirements of key customers.
To organise the ordering of all raw materials, packaging, consumables and cleaning chemicals as and when required.
To advise relevant managers of all planned maintenance required or carried out and any repairs following unplanned breakdowns.
Following the receipt of any customer complaints, assist in investigation of the cause and recommend/implement appropriate corrective action. Work with managers to complete a trend analysis of customer complaints.
To drive and support Zero Harm Culture.

Our Ideal candidate will have the following characteristics in line with our values