Catering Supervisor

Elior; Oxford; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Free, tasty meals

Flexible working

28 days holiday (and 31 days after 2y)

Leave for life's moments

Volunteer days

Career development

Pension schemes

Life assurance

Exclusive discounts

Job summary

Elior Hospitals at the Nuffield Orthopaedic Centre in Oxford is seeking a confident Supervisor to lead day-to-day operations across the hospital restaurant, café and patient feeding services. You will motivate your team, maintain high service standards and ensure compliance with food safety and health & safety guidelines.

This role offers a Monday to Friday pattern, 37.5 hours per week, with a salary of £27,476 per annum.

Qualifications

• Experience in hospitality, catering, or healthcare services preferred.
• Demonstrated ability to coach and develop a team.
• Strong focus on customer service and operations excellence.

Responsibilities

• Lead day-to-day operation of the restaurant, café and patient feeding services.
• Motivate and support team to consistently deliver outstanding service.
• Maintain high standards of food quality, cleanliness, hygiene and safety.
• Manage team rotas and staffing levels to meet service needs.
• Foster a positive team culture through coaching and development.
• Address customer feedback promptly and professionally.
• Drive continuous improvement to enhance patient and visitor experience.
• Ensure compliance with company policies and healthcare standards.
• Collaborate with management to meet operational goals.
• Complete general administration and maintain site records (COSHH, Food Safety, H&S).

Skills

Supervisory experience

Team leadership

Communication skills

Organisational skills

Problem-solving

Job description

Elior Hospitals - Nourishing Those Who Care

At Nuffield Orthopaedic Centre within our Hospitals division, we make sure teams, patients, and visitors have access to wholesome, comforting food when they need it most. Because good nutrition isn't just fuel - it’s part of the recovery journey, and we're proud to play a role in that.

We're seeking a confident and proactive leader who enjoys working in a fast-paced environment and is passionate about both people and service.

What you’ll be doing…

As Supervisor, you'll be the driving force behind the day-to-day operation, ensuring services run efficiently while inspiring your team to achieve their best.

• Leading, motivating and supporting team members to consistently deliver outstanding service.
• Overseeing the daily operation of the restaurant, café and patient feeding services.
• Maintaining high standards of food quality, cleanliness, hygiene and health & safety.
• Managing team rotas and ensuring appropriate staffing levels to meet service needs.
• Building a positive team culture through coaching, training and ongoing development.
• Responding professionally to customer feedback and resolving issues promptly.
• Supporting continuous improvement initiatives to enhance customer and patient experience.
• Ensuring compliance with company policies, procedures and healthcare standards.
• Working closely with management to achieve operational and service excellence goals.
• Ensure all general administrative duties are up to date completed to the highest standard
• To ensure that site records are maintained for the following areas: COSHH, Food Safety, H&S, legal regulations, environmental policies and duty of care to customers and employees
• To maintain client and Elior UK confidentiality and security at all times

Working Pattern: Monday to Friday | 37.5 hours per week

Salary: £27,476.00 per annum

Job ID: 6617

What you'll bring:

• Previous supervisory or team leadership experience.
• Strong communication and interpersonal skills.
• The ability to motivate, coach and develop a team.
• Excellent organisational and problem-solving abilities.
• A positive, customer-focused mindset.
• The ability to remain calm and effective in a busy environment.
• Experience within hospitality, catering, retail or healthcare services would be advantageous.

Brilliant Work Deserves Brilliant Perks!

At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - including part time roles, because life doesn’t run on a 9-5 schedule.
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life's important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!

One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.

Why You’ll Love Working Here

We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.

Not sure you match every single requirement? Apply anyway!

Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!

We Celebrate You!

At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.

Need any support or adjustments during the application process? Just let us know - we're happy to help!