Retail & Patient Services Supervisor

Elior Uk; Oxford; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Free meals

Flexible working

28 days holiday

Leave for life’s important moments

Paid volunteering days

Career development

Pension schemes and life assurance

Exclusive discounts

Job summary

Elior Hospitals at Churchill, within our Hospitals division, is seeking a confident Supervisor to lead the day-to-day operation of the restaurant, café and patient feeding services. You will inspire your team to deliver outstanding service in a fast-paced hospital environment.

You will manage rotas, maintain food quality and hygiene, respond to feedback, and ensure compliance with health & safety and company policies while driving service excellence.

Qualifications

• Previous supervisory or team leadership experience.
• Strong communication and interpersonal skills.
• The ability to motivate, coach and develop a team.
• Excellent organisational and problem-solving abilities.
• A positive, customer-focused mindset.
• The ability to remain calm and effective in a busy environment.

Responsibilities

• Leading, motivating and supporting team members to consistently deliver outstanding service.
• Overseeing the daily operation of the restaurant, café and patient feeding services.
• Maintaining high standards of food quality, cleanliness, hygiene and health & safety.
• Managing team rotas and ensuring appropriate staffing levels to meet service needs.
• Building a positive team culture through coaching, training and ongoing development.
• Responding professionally to customer feedback and resolving issues promptly.
• Supporting continuous improvement initiatives to enhance customer and patient experience.
• Ensuring compliance with company policies, procedures and healthcare standards.
• Working closely with management to achieve operational and service excellence goals.
• Ensure all general administrative duties are up to date completed to the highest standard
• To ensure that site records are maintained for COSHH, Food Safety, H&S, legal regulations and environmental policies
• To maintain client and Elior UK confidentiality and security at all times

Skills

Supervisory experience

Team leadership

Communication

Motivation and coaching

Organisational skills

Calm under pressure

Job description

Elior Hospitals – Nourishing Those Who Care

At Churchill within our Hospitals division, we make sure teams, patients, and visitors have access to wholesome, comforting food when they need it most. Because good nutrition isn’t just fuel - it’s part of the recovery journey, and we’re proud to play a role in that.

We're seeking a confident and proactive leader who enjoys working in a fast-paced environment and is passionate about both people and service.

What you’ll be doing…

As Supervisor, you'll be the driving force behind the day-to-day operation, ensuring services run efficiently while inspiring your team to achieve their best.

• Leading, motivating and supporting team members to consistently deliver outstanding service.
• Overseeing the daily operation of the restaurant, café and patient feeding services.
• Maintaining high standards of food quality, cleanliness, hygiene and health & safety.
• Managing team rotas and ensuring appropriate staffing levels to meet service needs.
• Building a positive team culture through coaching, training and ongoing development.
• Responding professionally to customer feedback and resolving issues promptly.
• Supporting continuous improvement initiatives to enhance customer and patient experience.
• Ensuring compliance with company policies, procedures and healthcare standards.
• Working closely with management to achieve operational and service excellence goals.
• Ensure all general administrative duties are up to date completed to the highest standard
• To ensure that site records are maintained for the following areas: COSHH, Food Safety, H&S, legal regulations, environmental policies and duty of care to customers and employees
• To maintain client and Elior UK confidentiality and security at all times

Working pattern: 5 days out of 7 | 37.5 hours per week

Job ID: 3375

Salary: £25,750.64 per annum

What you'll bring:

• Previous supervisory or team leadership experience.
• Strong communication and interpersonal skills.
• The ability to motivate, coach and develop a team.
• Excellent organisational and problem-solving abilities.
• A positive, customer-focused mindset.
• The ability to remain calm and effective in a busy environment.
• Experience within hospitality, catering, retail or healthcare services would be advantageous.

Brilliant Work Deserves Brilliant Perks!

At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - including part time roles, because life doesn’t run on a 9-5 schedule.
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life’s important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!

Why You’ll Love Working Here

We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? Toenrich lives everywhere, every day.

And here’s the best part - 87% of our team say they’re proud to work here!Why? Because we create a place where you’re listened to, trusted, supported, and valued.

Not sure you match every single requirement? Apply anyway! Research shows that many people — especially women and those from underrepresented backgrounds — hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!

We Celebrate You!

At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.

Need any support or adjustments during the application process? Just let us know - we’re happy to help!