Catering Supervisor

NTW Solutions Limited; Morpeth; On-site; GBP 27,000 - 33,000; Full time

Job summary

NTW Solutions Limited is seeking a Catering Supervisor to oversee Catering Assistants and ensure high standards in patient and staff meals. You will manage rosters, supervise service quality, and uphold food safety procedures in NHS-linked settings.

The role includes cash handling during service, ward visits to monitor waste and compliance, and opportunities to propose improvements while supporting new staff development.

Qualifications

• Recognised catering qualification such as NVQ Level 1 and 2.
• NVQ level 3 supervisory qualification or equivalent.
• Health and Safety qualification.

Responsibilities

• Providing day to day supervision of Catering Assistants.
• Ensuring the quality of the catering service.
• Ensuring procedures are followed, including food safety checks and risk assessments, completing records as needed.
• Producing staff rotas and arranging cover when needed.
• Carrying out cashier duties during service and cash handling.
• Visiting wards to assess food waste and carry out kitchen inspections.
• Speaking with service users and wards about food service.
• Proposing changes to improve service.
• Reporting faults and repairs for equipment and buildings.
• Recruiting new starters and training them.

Skills

Communication skills

Decision-making

Organization

Food service knowledge

Hygiene & COSHH

Customer care

Mobility

Education

NVQ Level 1/2 in Catering

NVQ Level 3 Supervisory

Health & Safety qualification

Job description

Our Catering Supervisors help keep patients, staff and visitors fed. You could be working into one of our cafes or supporting our patient meal service. The role is varied and interesting and there will be lots to keep you busy, we provide important services and it's rewarding work as we support better care.

Main duties of the job

Providing day to day supervision of Catering Assistants

Ensuring the quality of the catering service

Ensuring that procedures are followed, including food safety checks and risk assessments, completing all records as needed.

Producing staff rota's and arranging cover when needed.

Undertaking cashier duties during service times and take responsibility for cash handling and security: hold and reconcile floats including vending income.

Visiting wards regularly to assess food waste and carry out kitchen inspections.

Speaking with service user's and wards about food service.

Proposing changes to improve service.

Reporting faults and repairs for client and company equipment and building issues.

Recruiting new starters and training and supporting them as they start work.

About us

NTW Solutions Limited is proud to provide services to the NHS. We keep hospitals clean and patients fed and we keep buildings running and grounds tidy. Our digital teams support the vital systems the NHS relies on, our pharmacy team ensures patients get the medicine they need, and our workforce team recruits people onto the frontline. We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time.

We are dedicated to being a great inclusive place to work. We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here.

We believe everyone has potential and welcome applications from people from a culturally diverse background, those who are LGBTQ+, people with disabilities, anyone who is unemployed or has been out of work for a period of time, or those who have served in our armed forces.

We were set up by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust to provide support services. As a limited company we have built a commercial ethos onto our NHS values and now provide our services to other NHS organisations and beyond.

Job responsibilities

Please find attached job description for full details.

Pay: Band B £29,581 (£14.64 per hour)

There is potential to earn more, with enhancements offered for weekend work and on-call duties. Please get in touch to find out more.

We welcome your application.

Please note that all jobs will be appointed on the NTW Solutions Limited terms and conditions (not NHS/A4C terms).

If you currently work for NTW Solutions on AfC terms and conditions, you will be given the choice to retain these or move onto NTW Solutions terms and conditions. Please note that the above advertised salary will not apply if you choose to remain on AfC.

Anyone currently paying into the NHS Pension scheme will be able to retain this.

Person Specification

Experience

• Experience of different types of food service
• Experience in a supervisory role
• Experience with cashier duties and operating a till

Education & Qualifications

• Recognised catering qualification such as NVQ Level 1 and 2
• NVQ level 3 supervisory qualification or equivalent
• Health and Safety qualification

Skills & Knowledge

• Effective written and verbal communication skills
• Confident decision-making and good organisation
• Sound knowledge of food preparation and food service
• In-depth knowledge of hygiene and health and safety legislation, including COSHH
• Customer care awareness
• Able to meet the mobility requirements of the role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.