Receptionist

NTW Solutions Limited; Newcastle upon Tyne; On-site; GBP 15,000 - 22,000; Full time

Job summary

NTW Solutions Limited is seeking a receptionist to be the first point of contact on site, welcoming patients, visitors, staff and contractors while handling queries with a friendly, professional approach.

You will manage phone inquiries, support multiple teams with clerical tasks, and help control access to keys and fobs. A focus on safety and confidentiality is required in this NHS environment.

Qualifications

• Dealing with customers and the general public
• Reception work or similar
• Using, managing and maintaining administrative systems

Responsibilities

• Providing a high quality efficient reception service and acting as a first point of contact.
• You'll provide a warm welcome to patients, visitors, staff, contractors and anyone else who visits the site and answer any queries.
• You'll answer the phone and deal with any queries people have
• Being proactive and working with a range of teams to deal with and resolve any issues you are faced with.
• Carrying out a range of clerical and administrative tasks, for the reception itself, as well as other teams.
• Issuing and controlling access to keys and fobs.
• You will come into contact with patients and need to be conscious of your safety as well as mindful of their needs. In addition you may be present during difficult situations

Skills

Customer service

Reception experience

Administrative systems

Organisational skills

Prioritisation

Education

GCSE level

Job description

As a receptionist you'll be the first point of contact for anyone visiting the site, providing a friendly and professional welcome. You'll greet patients, visitors, staff and contractors, answering queries and ensuring everyone feels supported

Main duties of the job

Providing a high quality efficient reception service and acting as a first point of contact.You'll provide a warm welcome to patients, visitors, staff, contractors and anyone else who visits the site and answer any queries.You'll answer the phone and deal with any queries people haveBeing proactive and working with a range of teams to deal with and resolve any issues you are faced with.Carrying out a range of clerical and administrative tasks, for the reception itself, as well as other teams.Issuing and controlling access to keys and fobs.You will come into contact with patients and need to be conscious of your safety as well as mindful of their needs. In addition you may be present during difficult situations

About us

NTW Solutions Limited is proud to provide services to the NHS. We keep hospitals clean and patients fed and we keep buildings running and grounds tidy. Our digital teams support the vital systems the NHS relies on, our pharmacy team ensures patients get the medicine they need, and our workforce team recruits people onto the frontline. We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time.

We are dedicated to being a great inclusive place to work. We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here.

We believe everyone has potential and welcome applications from people from a culturally diverse background, those who are LGBTQ+, people with disabilities, anyone who is unemployed or has been out of work for a period of time, or those who have served in our armed forces.

We were set up by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust to provide support services. As a limited company we have built a commercial ethos onto our NHS values and now provide our services to other NHS organisations and beyond.

Job responsibilities

Please find attached job description for full details.

Pay: Band B (£13.55 per hour)

We welcome your application.

Please note that all jobs will be appointed on the NTW Solutions Limited terms and conditions (not NHS/A4C terms).

If you currently work for NTW Solutions on AfC terms and conditions, you will be given the choice to retain these or move onto NTW Solutions terms and conditions. Please note that the above advertised salary will not apply if you choose to remain on AfC. Anyone currently paying into the NHS Pension scheme will be able to retain this.

Person Specification

Person Specifiction

• Dealing with customers and the general public
• Reception work or similar
• Using, managing and maintaining administrative systems

Skills and Knowledge

• Good organisational and planning skills
• Ability to prioritise and process information according to urgency
• Must be able to meet the mobility requirements of the post

Education and Qualifications

• General education at GCSE level

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.