Catering Supervisor

BaxterStorey Limited; Altrincham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player seeks a dedicated individual for a multi-location role that emphasizes teamwork and flexibility. The ideal candidate will thrive in a dynamic environment, supporting colleagues while ensuring high standards of food safety and customer service. This role involves training staff, managing catering operations, and adhering to health and safety regulations. With a generous benefits package including a pension scheme and flexible shifts, this opportunity is perfect for those looking to grow in a supportive and nurturing atmosphere.

Benefits

Employee Assistance Programme

30 days holiday

Christmas Shutdown

Flexible shift options

Access to Occupational Health

Cycle Scheme

Pension Scheme (5% matched)

Free Meal on Shift

Extra Hour pay for HPC bus service

Qualifications

• Ability to work as part of a team and support colleagues.
• Keen to learn on the job and hold Food Safety Level 2.

Responsibilities

• Set to work all General Assistants across the Unit/location.
• Deliver on-the-job instruction and coaching to team members.
• Monitor and provide feedback to team members daily.

Skills

Teamwork

Customer Service

Food Safety

Flexibility

Education

Food Safety Level 2

Food Safety Level 3

COSHH Training

Allergens Training

Job description

Location: Sunbank Lane Manchester, M90 5AA

Our Values exist for the good of our working lives and company performance. Our Values are:

• Togetherness - “Be a tractor not a trailer.”
• Nurture - “You grow, I grow, we grow.”
• Pride - “We can and we will”
• Planet - “We’re part of a bigger picture”

Job Description

This is a multi-location role; successful candidates must have a flexible approach to working hours.

Key Areas of Responsibility

• To ‘set to work’ all General Assistants across the Unit/location at the start and during their shift.
• To ensure all staff are trained and competent, both with on-the-job training, task books and formal training.
• To deliver on-the-job instruction and coaching to team members on a range of day-to-day work tasks (e.g. till training, cleaning knowledge, portion control, dietary needs, menus, manual handling etc).
• To brief and communicate key messages, ensuring full understanding and competence.
• To monitor and provide feedback to team members daily, including recognition of good practice, and guidance to improve standards.
• To liaise with management to ensure formal follow up processes for any gaps in performance standards, attitude or attendance.
• To conduct 121s and regular reviews, and seek/give updates/clarity to Managers.
• To support team members with customer service skills and knowledge.
• To support the planning and checking of a range of management tasks, such as rostering, timesheets, orders, stock control and audits.

Operations:

• To carry out a range of catering activities under the direction of Managers, including but not limited to serveries, retail shops and coffee outlets.
• To ensure all food service provision is carried out in accordance with all aspects of the Somerset Larder Food Safety & Quality Management System and any relevant legal requirements.
• To have a basic understanding of Retail, GP and associated costs
• To ensure all food is delivered on time to the required quality standards.
• To serve food and beverage at additional functions as required by key customers.
• To ensure that all service facilities and all equipment are cleaned in accordance with the prescribed method and to the correct schedule.
• To assist the manager(s) in planning services in the most efficient manner, taking into account any equipment, cross contamination or allergen constraints.
• To ensure catering provision is carried out cost effectively with product rejects and waste within agreed limits.
• To be involved in the development and implementation of new products, packaging, methods and equipment as required by Somerset Larder.
• To ensure all quality records are completed accurately and on time.
• To carry out specific food service tasks as required.
• To carry out projects or other tasks as requested by management.

Health, Safety, Environmental and Service:

• To ensure all work is carried out in accordance with the relevant H&S legislation and Codes of Practice, together with any specific company requirements of key customers.
• To organise the ordering of all raw materials, packaging, consumables and cleaning chemicals as and when required.
• To advise relevant managers of all planned maintenance required or carried out and any repairs following unplanned breakdowns.
• Following the receipt of any customer complaints, assist in investigation of the cause and recommend/implement appropriate corrective action. Work with managers to complete a trend analysis of customer complaints.

Our Ideal candidate will have the following characteristics in line with our values

Togetherness

· Ability to work as part of a team

· A flexible approach to working hours

· Be supportive of colleagues

Nurture

· Keen to learn on the job

· Hold Food Safety Level 2 (or be able to achieve on appointment)

Pride

· Be honest and trustworthy

· Able to work independently

Planet

· Hygienic approach and manner

· Committed to zero harm and sustainable practices

Qualifications

• Food Safety 2 within 30 days of starting work
• Food Safety 3 within 1 year of joining (Desirable)
• COSHH trained (Desirable)
• Allergens trained (Desirable)

Additional Information

Baxterstorey offers a generous benefits package which includes:

• Employee Assistance Programme
• 30 days holiday (including bank holidays)
• Christmas Shutdown
• Flexible shift options
• Access to Occupational Health
• Cycle Scheme
• Pension Scheme (5% matched)
• Free Meal on Shift
• Extra Hour pay per day for using the HPC bus service
• They must be able to provide in date photographic ID and their right to work in the UK.