Catering Services Director

Delaware North at London Stadium - Queen Elizabeth Olympic Park; Stratford-upon-Avon; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

33 days holiday

Pension contributions

Experience with major sporting events

Job summary

Delaware North UK is recruiting a Catering Services Director to oversee the London Stadium operation in Stratford. You will manage food and beverage across meetings, events, and tours, ensuring cost-effective, high-quality service for guests.

You will lead senior managers, drive guest experiences, and maintain safety, licensing, and quality standards in a fast-paced, high-profile environment at major events and concerts.

Qualifications

• Bachelor’s degree or higher in catering, hospitality, or business related field.
• Proven track record in high-volume catering operations.
• Experience leading multiple senior managers is favorable.
• Strong budgeting, procurement, and financial accountability.

Responsibilities

• Lead catering operations across event days, meetings, and tours to deliver guest experiences.
• Oversee F&B operations with stock management and cost controls to meet margins.
• Support department heads with recruitment, training and performance management.
• Drive performance via budgets, labor costs, quality standards, and KPI action plans.
• Ensure compliance with health, safety, licensing laws and company standards.

Skills

Leadership

Catering operations

Budgeting

Health & safety

Education

Catering qualification or related Business degree

Job description

The opportunity

Delaware North UK is hiring a full-time Catering Services Director to join our team at London Stadium in Stratford, London. As Catering Services Director, you will be managing the food and beverage operation across multiple disciplines, including meetings and events and tours. You will be providing a cost effective and quality service to all guests, creating excellent experiences. If you are the Services Director we are looking for, ready to kick off your career move in this buzzing environment, join our collaborative team. Apply today.

Pay

The expected pay for this role is Competitive

What we offer

• A generous 33-day holiday allowance (including bank holidays)
• Favourable pension contributions
• Experience in a dynamic workplace hosting major sporting events and concerts, including West Ham United football club, UK Athletics Meet, upcoming global stars taking the stage, as well as a range of exciting meetings and events still to come in 2026 and 2027

What will you do?

• Lead and inspire the catering operation across event days, non-event days, meetings and events, and tours, driving exceptional guest experiences, operational excellence, and strong external partnerships
• Oversee food and beverage operations to a high standard, ensuring efficient stock management and purchasing to meet financial targets and margins
• Support Heads of Department and team members through recruitment, training, and performance management
• Drive performance through managing budgets, labour costs, quality standards, KPI action plans, and sales opportunities across operations, including tours, meetings, and events
• Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, adhering to legislations and maintaining Delaware North’s policies and standards of excellence

More about you

• Further education qualification in Catering, or relevant Business degree
• Experience in high volume and quality food operations, with a strong understanding of catering facilities
• Experience managing meetings and events sales or tours programmes
• 2+ years’ experience managing three or more senior managers is beneficial
• 3+ years’ financial accountability for a large single site or several smaller sites is beneficial

Physical requirements

• Availability to work evenings and weekends