Back of House Manager

Delaware North at London Stadium - Queen Elizabeth Olympic Park; Stratford-upon-Avon; On-site; GBP 42,000 - 56,000; Full time

Job summary

Delaware North UK is hiring a full-time Back of House Manager at London Stadium in Stratford, East London. You will lead back-of-house operations, manage budgets, forecast spend, and support hospitality and culinary teams.

Ideal candidates have 3+ years in high-volume settings, strong people management, and experience using purchasing systems. The role requires coordinating with teams across events and ensuring safety and compliance at all times.

Qualifications

• 3+ years of experience in high-volume, logistically challenging environments.
• Experience leading large teams in high-volume catering or hospitality.
• Knowledge of manual handling.
• Strong people management, training, delegation, communication, IT skills, and purchasing systems knowledge.
• Forklift license is beneficial.

Responsibilities

• Lead back-of-house team members to ensure safe practices and cleanliness during events.
• Recruit and train team members, and work within budgets to book porters.
• Manage the equipment budget, sourcing materials, tracking stock, and attending trade shows, building supplier relationships.
• Attend relevant tradeshows to maintain positive supplier relationships.
• Ensure the operation complies with health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards.

Skills

People management

Training

Task delegation

Written and verbal communication

Advanced IT

Accounting skills

Purchasing systems

Supplier knowledge

Forklift license

Tools

Purchasing systems

Job description

The opportunity

Delaware North UK is hiring a full-time Back of House Manager to join our team at London Stadium in Stratford, East London. As Back of House Manager, you will be leading the back-of-house areas of the stadium, implementing systems to support the hospitality and culinary teams.If you are ready to manage stadium assets, including managing the budget, analysing stock levels, and forecasting on spend, take a shot at your career with us. Apply today to join our collaborative team.

What we offer

At Delaware North U.K., you’ll be part of a team delivering unforgettable experiences at some of the UK’s coolest events.We’re looking to create the future of hospitality together and provide you with the opportunities to grow and build a rewarding career. As our team member, you’ll receive:

• A generous 33-day holiday allowance (including bank holidays)
• Favourable pension contributions
• Experience working at major sporting events and concerts in 2026, including West Ham United Football Club, UK Athletics Meet, with musical icons taking the stage, and more to come in 2027!

What will you do?

• Lead back-of-house team members to ensure safe working practices and cleanliness pre, during, and post events, as well as conducting daily and weekly inspections
• Support with recruitment and training of team members, as well as liaising with the people team to work within budgets to book porters
• Manage the equipment budget, sourcing materials, tracking stock, and attending trade shows, building strong supplier relationships
• Attend any relevant tradeshows to ensure positive supplier relationships
• Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence

More about you

• 3+ years’ experience, including experience in a high-volume, logistically challenging environment
• Experience managing, guiding, and leading large teams within a high-volume, fast-paced catering or hospitality environment
• Knowledge of manual handling
• Skills in people management, training, task delegation, written and verbal communication, advanced IT, accounting skills, with experience in purchasing systems, and knowledge of suppliers
• Forklift license is beneficial

Physical requirements

• Ability to travel to other operational locations when required

Source: Hospitality Online