Hospitality Manager

Delaware North; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

33 days holiday

Pension contributions

Experience at major events

Job summary

Delaware North UK is recruiting a Hospitality Manager to lead the London Stadium hospitality team in Stratford, East London. The role focuses on managing guest services, coordinating events, and maintaining high standards of efficiency and cost control.

The position requires 5+ years in a similar setting with at least 1 year in a managerial capacity. IT literacy and strong communication are essential, with availability for matchdays and evenings.

Qualifications

• 5+ years' experience in a similar environment
• 1 year of management experience
• Knowledge of the Food & Beverage industry
• Experience in a 5-6 fine dining environment is preferred
• Availability to work evenings and weekends for matchdays and event days

Responsibilities

• Lead a dedicated team of hospitality managers and supervisors, supporting training and development of team members, and demonstrating exceptional guest service
• Plan and support hospitality services at London Stadium with strong organisational skills and resources, ensuring guest focus in all decisions
• Ensure the budgets are met, effectively managing operating costs, ensuring all supplier invoices are approved and processed
• Build strong relationships with senior leaders and provide administrative assistance as needed
• Ensure compliance with finance, payroll, purchasing, health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North's policies
• Availability to work evenings and weekends for matchdays and event days

Skills

Communication

Teamwork

Organisation

Strategic thinking

IT literacy

Job description

Delaware North UK is hiring a full-time Hospitality Manager to join our team at London Stadium, in Stratford, East London. As a Hospitality Manager, you will be managing the hospitality operations and communicating with guests at meetings and events. If you are the Restaurant Manager we are looking for to motivate teams to deliver cost effective, efficient, and quality guest service, take a shot at your career with us.

What we offer

• A generous 33-day holiday allowance (including bank holidays)
• Favourable pension contributions
• Experience in a dynamic workplace hosting major sporting events and concerts, including West Ham United football club, UK Athletics Meet, upcoming global stars taking the stage, as well as a range of exciting meetings and events still to come in 2026 and 2027

What will you do?

• Lead a dedicated team of hospitality managers and supervisors, supporting training and development of team members, and demonstrating exceptional guest service
• Plan and support hospitality services at London Stadium with strong organisational skills and resources, ensuring guest focus in all decisions
• Ensure the budgets are met, effectively managing operating costs, ensuring all supplier invoices are approved and processed, following up on any discrepancies
• Build strong relationships with senior leaders and provide administrative assistance as needed
• Ensure the operation complies with current finance, payroll, purchasing, health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North's policies and standards of excellence, Availability to work evenings and weekends for matchdays and event days, due to events-based nature of the team
  No degree required
• 5+ years' experience in a similar environment, including 1 year of management
• Knowledge of the Food & Beverage industry, preferably within hospitality and catering environments
• Experience in a 5-6 fine dining environment is preferred
• Skills in communication, teamwork, organisation, strategic thinking, and IT literacy
  Delaware North has managed the hospitality services at London Stadium since 2015. Home of the Hammers and UK Athletics, this 60 - 80,000 stadium has been at the centre of world-class events. Starting off hosting the 2012 Summer Olympics, London Stadium has grown to hold a vibrant portfolio of elite sporting events and concerts. From Europe's first MLB Series, IRB 2015 Rugby World Cup matches, annual Athletics events, to artists like Burna Boy, Iron Maiden, Take That, and Metallica, there's aways something exciting happening at London Stadium.

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us!