Catering Retail Manager: Lead Customer Experiences

WSH Group; Greater London; Vor Ort; GBP 41.000 - 50.000; Vollzeit

Benefits dieser Stelle

28 Days holiday including bank public

Birthday off

Volunteer days

Pension and life insurance

Free meals on shift

Cycle to work scheme

Apprenticeships opportunities

Zusammenfassung

BaxterStorey is seeking a Retail Manager - Catering in London to lead a frontline hospitality team, ensure exceptional service, and drive financial targets. You will partner with clients to deliver memorable guest experiences while upholding brand standards.

The role offers growth opportunities, supportive training, and a focus on work-life balance within a dynamic hospitality environment.

Qualifikationen

• Strong leadership to manage and motivate a team.
• Ability to develop and implement marketing and engagement plans.
• Passion for high-quality food and service with attention to detail.

Aufgaben

• Collaborate with the client to establish clear financial targets aligned with the budget.
• Develop a comprehensive understanding of the financial goals and work towards achieving them.
• Continuously monitor performance metrics such as revenue and average transaction value.
• Monitor the work of all staff and provide regular feedback and coaching.
• Conduct appraisals to assess performance and identify training needs.
• Foster a positive team culture aligned with company values.
• Hold regular team meetings to communicate targets and updates.
• Keep staff informed about changes and expectations.
• Encourage open communication to gather feedback from employees.

Kenntnisse

People management

Marketing plans

Food & service

Customer experience

Analytical problem solving

Jobbeschreibung

BaxterStorey is seeking a Retail Manager - Catering in London to lead a frontline hospitality team, ensure exceptional service, and drive financial targets. You will partner with clients to deliver memorable guest experiences while upholding brand standards.

The role offers growth opportunities, supportive training, and a focus on work-life balance within a dynamic hospitality environment.