Catering Operative

Mitie Group plc.; Stourbridge; On-site; GBP 18,000 - 24,000; Full time

Job summary

Mitie Group plc. is seeking a Bank Catering Assistant to support hospital wards and the RDU, delivering safe and high-quality patient catering. You will help prepare areas, serve meals, and uphold hygiene and safety standards in a healthcare environment.

The role requires clear communication, reliability and the ability to work across different wards and shifts, with training provided to support patient care and safeguarding responsibilities.

Qualifications

• Able to communicate clearly with patients, visitors and colleagues.
• Capable of reading and following written instructions and documentation.
• Willingness to learn and follow healthcare procedures.

Responsibilities

• Prepare catering areas, trolleys and equipment for meal services and keep areas clean.
• Serve meals and refreshments to patients with correct meals and dietary needs.
• Clear meal services, wash equipment and maintain high standards of cleanliness.
• Follow procedures on food safety, allergens and infection control.
• Communicate professionally with patients and staff, maintaining privacy and dignity.

Skills

Clear communication

Patient care

Teamwork

Job description

As a Bank Catering Assistant, you will work across the hospital wards and RDU, supporting the delivery of a safe, efficient and high-quality catering service to patients.

Key Responsibilities

• Prepare catering areas, trolleys and equipment ready for meal services and ensure areas are kept clean and organised.
• Serve meals and refreshments to patients, ensuring the correct meals, portions and dietary requirements are followed.
• Clear meal services, wash catering equipment and maintain high standards of cleanliness and hygiene.
• Follow all procedures relating to food safety, allergens, infection prevention and control, health & safety and safe working practices.
• Communicate professionally and respectfully with patients, ward staff, visitors, colleagues and managers, maintaining patient dignity and confidentiality at all times.
• Work flexibly across different wards and the RDU to provide cover in line with service requirements., As this role involves working directly with patients, including vulnerable adults, all employees have a responsibility to promote and protect patient safety and wellbeing.
• Understand your responsibility to safeguard vulnerable patients from abuse, neglect or harm.
• Remain alert to any signs or concerns relating to a patient's safety, welfare or wellbeing.
• Report any safeguarding concerns immediately through the appropriate hospital and Mitie reporting procedures.
• Maintain patient dignity, respect, privacy and confidentiality at all times.
• Maintain appropriate professional boundaries when interacting with patients.
• Complete all required safeguarding and mandatory training and follow relevant policies and procedures while working on wards and within the RDU.

Are you passionate about providing a high-quality patient catering service and helping to make a positive difference to patients during their hospital stay?, Good understanding of spoken and written English.

Required Skills & Experience

• Able to communicate clearly and effectively with patients, visitors, and colleagues.
• Capable of reading and following written instructions, procedures, and documentation accurately., We are looking for someone who is reliable, caring, professional and approachable, with good communication and customer service skills. You should be comfortable working around patients and understand the importance of delivering a respectful service within a healthcare environment.
• Previous catering or healthcare experience is desirable but not essential, as training will be provided. You must be able to follow procedures, work independently and as part of a team, communicate effectively and be flexible to support different wards and the RDU when required.

About Mitie

At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.