Catering Clerk

NUH; Nottingham; On-site; GBP 24,000 - 27,000; Part time

Job summary

Nottingham University Hospitals (NUH) is looking for a proactive Catering Clerk to join the Food Production department at City Campus and QMC Campus. You will issue and record meals for patients using an ICT system, maintain accurate catering records and support ward food service across sites.

The role requires GCSE English and Maths, Level 2 Food Safety, and good computer skills, with duties including order processing, reporting, and basic administration.

Qualifications

• English language GCSE (C or above) or equivalent
• Mathematics GCSE (C or above) or equivalent
• Level 2 Food Safety Certificate and good computer skills

Responsibilities

• Use catering software to monitor and record all catering food issued to wards
• Print patient meal orders twice a day and issue to relevant teams
• Receive orders from wards, record and relay to Production team
• Accurately record all food and drinks issued to the Patients Meals Service
• Input all food, drink and stock transfers into catering software and other records
• Produce reports using catering software for Catering team and management
• Keep catering software up to date with menu changes, products and costs
• Carry out general administration duties for Food Production including taking orders by phone
• Answer telephone in courteous and helpful manner
• Communicate changes to wards and departments about service updates
• Control efficient use of resources and report faults, maintain safe office environment

Skills

Good Computer Skills

Customer-focused attitude

English language GCSE

Mathematics GCSE

Education

English language GCSE

Mathematics GCSE

Level 2 Food Safety Certificate

Tools

Catering software

Job description

Nottingham University Hospitals (NUH) is the biggest employer in Nottingham with over 19,000 staff

Main area Estates Grade Band 2 Contract Permanent Hours Part time - 29.75 hours per week (Two week rota. Week one – 3 x 8.5 hour shifts. Week two – 4 x 8.5 hour shifts Includes working every other weekend) Job ref 164-8303859

Site City and QMC Hospitals Town Nottingham Salary £25,272 per annum pro rata Salary period Yearly Closing 19/10/2026 23:59

Job overview

We require proactive and hardworking staff to work as part of a team within the Food Production department at our Central Production Unit at City Campus and Receipt and Distribution Unit at the QMC Campus. The Catering Clerk role is key to the Food Production department in ensuring all meal and food & beverages for our patients are issued recorded accurately using our electronic ordering system.

The post holder will be responsible for producing, printing and recording catering supplies requested by the wards using an ICT software package.

The post holder will be responsible for maintaining accurate documentation and information for all catering supplies and to ensure the service of all types of food and beverage is given to the expected standards required of the department.

All duties carried out by the employee will be in accordance with the Trust’s policy on the health and safety and in line with current standing financial instructions.

In addition to the below summary you need to familiarise yourself with full job description and person specification documents attached to the advert

Main duties of the job

The use of the catering software to monitor and record all catering food issued to the wards

To print patient meal orders documents twice a day and to issue to the relevant teams and areas.

To receive orders of additional food from wards, record and relay the information to the Production team.

To accurately record all food and drinks items issued to the Patients Meals Service

To input all food items, drink items & stock transfers that are issued to the Patients Meals Service into the catering software and other records

To produce reports using the catering software for the Catering team and management when required

To keep the catering software up to date with menu changes, products and costs.

To use other software systems to report and record information

To carry out general administration duties for Food Production including taking orders over the phone, taking and passing on messages, managing stationary, printing documents & labels and photocopying

Answering the telephone in a courteous and helpful manner

To communicate with wards and departments notifying them of any changes to the service.

Control the efficient and effective use of resources.

Reporting any premises and equipment faults to their line manager/supervisor

To maintain a safe working environment in relation to office area

To maintain confidentiality when privy to sensitive information in the office.

Working for our organisation

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Detailed job description and main responsibilities

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.

Training & Qualifications

• English language & Mathematics GCSE (Grade C or above) or equivalent
• Good Computer Skills
• Level 2 Food Safety Certificate

Experience

• Previous experience of working in a customer/patient focused environment

Communication and Relationship

• Must be able to communicate well with other staff from other departments. Receive, deal with or pass on messages from wards or departments
• Friendly and professional telephone manner

Planning & Organising

• Able to manage own work on a day to day basis
• Able to concentrate in a very busy environment
• Shows willingness to assist/help others within the team

___________________________________________________________________________________

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Applicants are kindly requested to refrain from using AI at any stage during the recruitment process.

For more information about our organisation and the career opportunities available, please visit our website and/or follow us on Instagram , Twitter and Facebook