Category Vendor Manager - EMEA- Remote

Worldwide Clinical Trials Co., Ltd.; United Kingdom; Remote; GBP 65,000 - 90,000; Full time

Job summary

Worldwide Clinical Trials is seeking a Category Vendor Manager to oversee the performance of external vendors in support of global clinical trials. The role focuses on maintaining supply security and quality across the vendor lifecycle, using governance tools and KPI-driven management.

You will build strong relationships with third-party providers, monitor performance against SLAs, and drive continuous improvement initiatives.

Qualifications

• BA/BS in Business Administration or related field is required.
• Minimum 3 years of vendor management experience, preferably in Pharma/CRO.
• Experience with vendor governance, performance measurement, and CAPA is preferred.

Responsibilities

• Oversee and manage the performance of all clinical vendors to ensure security and safety of supply across trial lifecycles.
• Implement vendor governance program strategy and monitor compliance with SLAs and quality standards.
• Support study teams in resolving vendor performance issues and CAPA implementation.
• Develop and report on vendor performance using scorecards, surveys, KPIs, and risk mitigation plans.
• Promote cross-functional collaboration and continuous improvement across vendors and internal teams.

Skills

Interpersonal skills

Vendor management

Cross-functional collaboration

Communication skills

Education

BA/BS in Business Administration or related field

Tools

TrackWise

Salesforce

Sciforma

MS Word

MS Excel

PowerPoint

Job description

Join a global Contract Resource Organization (CRO) where innovation meets purpose. At Worldwide Clinical Trials, we're driven by a shared commitment to improving lives through high-quality clinical research. Our teams are empowered to think creatively, take ownership, and deliver meaningful work that helps bring life-changing therapies to patients around the world. With more than 4,000 professionals across the globe, we foster a collaborative and inclusive environment where diverse perspectives are valued, growth is encouraged, and every contribution makes an impact. Whether you're building your career or bringing years of experience, you'll have the opportunity to learn, grow, and help shape the future of clinical research.

What the Category Vendor Manager does

At Worldwide Responsible for overseeing and managing the performance of all clinical vendors to ensure security and safety of supply throughout the lifecycle of worldwide's clinical trials. Through the utilisation of vendor performance measurement tools, risk management plans, and the implementation of continuous improvement initiatives, the Vendor Performance Manager, will work cross-functionally to ensure that vendors' performance complies with agreed SLAs and quality standards.

What you will do

Establish and maintain business relationships with third-party service providers providing services in support of clinical trials. Implement worldwide's vendor governance program strategy. Responsibilities include monitoring, measuring, and reporting on the compliance rate and effectiveness of the program. Responsible for supporting the Worldwide study teams with the resolution of vendor performance issues Work cross-functionally to assist with the resolution of vendor-related quality incidents and oversee the implementation of CAPA plans. Responsible for vendor performance management: measure and assess vendor performance using tools such as scorecards, satisfaction surveys, and vendor-provided KPIs. Responsible for documenting, evaluating, and reporting strategies and core vendors' performance. Responsible for fostering and promoting a one-team culture through inter-vendor collaboration with the objective to deliver operational excellence. Work with worldwide's core and critical vendors to identify continuous improvement initiatives supporting worldwide's quality ethos. Responsible for implementing a service-category-based performance metrics program to enable a standardised approach to category management performance oversight. Responsible for promoting and organising vendor-led training and workshop initiatives to increase worldwide's knowledge and understanding of our key vendors' industry requirements and promote best collaboration practices. Support with vendor assessment processes and tracking Vendor assessments, qualification status, and audit certificates. Represent the Vendor Management Department in Sponsor qualification audits. Monitor and manage risks stemming from outsourced services through the implementation and monitoring of Vendor Risk Mitigation Plans. Any other activities in support of the Vendor Management Leadership.

What you will bring to the role

Great interpersonal skills and the ability to interface appropriately with all levels of the organization across the global footprint. Strong attention to detail and ability to understand the importance of promoting a "one-team" culture with vendors and internal functions. Excellent written and oral communication skills Experience with Trackwise, Salesforce, Sciforma, or related database systems is an advantage Proficiency in MS Word (Word, Excel, PowerPoint) is required. Ability to work under pressure, multi-task, and meet tight deadlines Experience in managing vendor performance and associated improvement plans. Awareness and use of continuous improvement techniques and practical implementation of lean manufacturing Relationship Management: ability to address issues at executive level as well as operational level floor Work to a high degree of accuracy and delivery within tight timelines. Your background BA/BS degree in Business Administration or related field or equivalent combination of education and experience. Minimum 3 years of vendor management experience required, experience with Pharmaceutical /CRO industry preferred.

Discover the Difference

We love knowing that someone is going to have a better life because of the work we do. Discover the Difference at Worldwide Clinical Trials. Explore additional opportunities on our careers page, visit http://www.worldwide.com/careers, or connect with us on LinkedIn. This is who we are. We're a team of clinicians, scientists, and researchers who want to make healthcare better. We were founded on an unwavering commitment to authentic, personalized attention. And today, as CROs consolidate and the industry changes rapidly, that personalized attention is more important than ever. We all came to this industry for different reasons, from different walks of life. If you ask any one of us why we're here, you'll get a different answer. And that's what makes us special.