Category Vendor Manager (Europe/LATAM)

Worldwide Clinical Trials Limited; Nottingham; Remote; GBP 52,000 - 78,000; Full time

Job summary

Worldwide Clinical Trials Limited is seeking a Category Vendor Manager to drive the governance and performance of a global vendor network supporting clinical trials. You will build strong relationships, monitor compliance, and lead improvement initiatives across vendors and service categories.

The role is remote for candidates in Europe or LATAM, requiring collaboration with global teams and cross-functional study partners to ensure trial delivery and quality outcomes.

Qualifications

• BA/BS degree in Business Administration or related field, or equivalent combination of education and experience.
• Minimum 3 years vendor management experience; experience within pharmaceutical or CRO industry preferred.
• Proficiency in English.
• Experience managing vendor performance programmes, KPIs, scorecards, and improvement plans.
• Strong relationship management skills, with the ability to engage at both operational and executive levels.
• Excellent written and verbal communication skills and the ability to collaborate across global teams.
• Experience with TrackWise, Salesforce, Sciforma, or similar systems is advantageous, along with strong MS Office skills.
• Strong organisational skills with the ability to manage multiple priorities, work accurately under pressure, and meet deadlines.

Responsibilities

• Build and maintain strong relationships with third-party vendors supporting clinical trial activities.
• Implement and support Worldwide’s vendor governance strategy, monitoring compliance, effectiveness, and performance outcomes.
• Measure and evaluate vendor performance through scorecards, surveys, KPIs, and other performance management tools.
• Partner with study teams to resolve vendor performance issues and support successful study delivery.
• Lead the oversight of vendor-related quality incidents, including CAPA plans implementation and follow-up.
• Develop and report on vendor performance trends, risks, and improvement opportunities across key service categories.
• Drive continuous improvement initiatives with core and critical vendors to enhance quality and collaboration.
• Monitor outsourced service risks and oversee the implementation of vendor risk mitigation plans.
• Represent the Vendor Management function during sponsor qualification audits and support vendor assessment and qualification activities.

Skills

Vendor management

English proficiency

KPIs and scorecards

Relationship management

Cross-functional collaboration

Education

BA/BS in Business Administration or related field

Tools

TrackWise

Salesforce

Sciforma

Microsoft Office (Word, Excel, PowerPoint)

Job description

Who we are We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence. We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way. Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

Why Worldwide We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands‑on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day. Join us!

Make an Impact as a Category Vendor Manager at Worldwide Play a key role in ensuring the security, quality, and performance of the vendors who support Worldwide’s clinical trials. In this role, you will help drive operational excellence across a global vendor network, ensuring services are delivered to agreed standards and supporting successful trial delivery. Working cross‑functionally with internal teams and external partners, you will lead vendor performance oversight, risk management activities, and continuous improvement initiatives. Your ability to build strong relationships, resolve challenges, and promote collaboration will directly contribute to quality outcomes across the clinical trial lifecycle. You will also help foster a strong one‑team culture with vendors and stakeholders, creating an environment focused on accountability, partnership, and continuous improvement.

Where You'll Work

This is a remoterole open to candidates based in Europe/LATAM. You will collaborate with global teams across multiple time zones.

What You'll Do

• Build and maintain strong relationships with third‑party vendors supporting clinical trial activities.
• Implement and support Worldwide’s vendor governance strategy, monitoring compliance, effectiveness, and performance outcomes.
• Measure and evaluate vendor performance through scorecards, surveys, KPIs, and other performance management tools.
• Partner with study teams to resolve vendor performance issues and support successful study delivery.
• Lead the oversight of vendor‑related quality incidents, including the implementation and follow‑up of CAPA plans.
• Develop and report on vendor performance trends, risks, and improvement opportunities across key service categories.
• Drive continuous improvement initiatives with core and critical vendors to enhance quality, collaboration, and operational excellence.
• Monitor outsourced service risks and oversee the implementation of vendor risk mitigation plans.
• Represent the Vendor Management function during sponsor qualification audits and support vendor assessment and qualification activities.

What You'll Bring

• BA/BS degree in Business Administration or a related field, or an equivalent combination of education and experience.
• Minimum 3 years of vendor management experience; experience within the pharmaceutical or CRO industry preferred.
• Proficiency in English.
• Experience managing vendor performance programmes, KPIs, scorecards, and improvement plans.
• Strong relationship management skills, with the ability to engage effectively at both operational and executive levels.
• Excellent written and verbal communication skills and the ability to collaborate across global teams.
• Experience with TrackWise, Salesforce, Sciforma, or similar systems is advantageous, along with strong Microsoft Office skills, including Word, Excel, and PowerPoint.
• Strong organisational skills with the ability to manage multiple priorities, work accurately under pressure, and meet challenging deadlines.

We love knowing that someone is going to have a better life because of the work we do.

To view our other roles, check out our careers page at Discover a world of difference at Worldwide! For more information on Worldwide, visit www.Worldwide.com or connect with us on LinkedIn.

Worldwide is an equal opportunity employer that is committed to enabling professionals from all backgrounds and experiences to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We know that when our employees feel appreciated and included, they can be more creative, innovative, and successful. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We provide equal employment opportunities to all employees and applicants regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or other class protected by applicable law. This is who we are. We’re a team of clinicians, scientists, and researchers who want to make healthcare better. We were founded on an unwavering commitment to authentic, personalized attention. And today, as CROs consolidate and the industry changes rapidly, that personalized attention is more important than ever. We all came to this industry for different reasons, from different walks of life. If you ask any one of us why we’re here, you’ll get a different answer. And that’s what makes us special.