Category Manager, Non-Food

Haven; Hemel Hempstead; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Holiday Buy Scheme

Annual bonus

Discounts on Haven and Warner hotels

Exclusive corporate partner discounts

Career development opportunities

Job summary

Haven in Hemel Hempstead is seeking a Category Manager for the Non-Food category to own sourcing opportunities, build supplier partnerships and deliver meaningful savings across the board.

You’ll lead procurement strategy, manage contracts, and drive value across multi-site operations in a hybrid setup, combining office and on-site collaboration. The role emphasizes continuous improvement, stakeholder influence, and delivering results.

Qualifications

• Proven experience as a Category Manager in multi-site hospitality.
• Strong commercial know-how in negotiations, contracts and savings.
• Strategic procurement knowledge and use of sourcing tools.
• Excellent stakeholder communication and influence skills.

Responsibilities

• Lead Non-Food procurement strategy in partnership with Operations stakeholders.
• Own the full procurement lifecycle from tendering to contract management.
• Drive savings, continuous improvement and supplier performance enhancements.
• Ensure compliance and quality of product specifications and menus.
• Collaborate with Finance and Procurement to track market conditions and budgets.

Skills

Category management

Commercial expertise

Strategic procurement

Stakeholder management

Solutions-focused

Tools

Coupa

Job description

Hemel Hempstead (Hybrid – 3 days/week in office)

Annual salary + bonus and benefits

Ready to make a real impact on how Haven sources and manages non-food categories? We're looking for a Category Manager who'll own our entire Non-food category - from spotting brilliant sourcing opportunities to building strong supplier partnerships and driving meaningful savings across the board. You'll be the go-to expert for all things Non-Food procurement, steering contracts, managing relationships, and spotting ways we can work smarter and deliver better value. If you're someone who gets energised by solving problems, building teams, and turning commercial strategy into real results, we'd love to hear from you.

What you will be doing:

• Leading our Non-Food procurement strategy - developing and executing category strategy in partnership with the stakeholders in Operations, maximising value whilst managing risk
• Owning the full procurement lifecycle - from tendering and supplier selection through negotiation, contract management and ongoing relationship management
• Driving savings and innovation - identifying and delivering a pipeline of cost-saving opportunities, continuous improvement and supplier performance enhancements
• Ensuring compliance and quality - managing product specifications, recipes and menus to meet legislative requirements and stakeholder needs, acting as our Non-Food procurement expert
• Collaborating across Haven - working with Finance and Procurement teams to track market conditions, manage budgets and support broader procurement strategy and governance

What we’d like you to bring:

• Proven experience as a Category Manager in multi-site hospitality, with proven success developing operational category strategies and leading complex sourcing activities
• Strong commercial expertise - demonstrated track record in high-value negotiations, contract management and delivering measurable savings, operational efficiencies and innovation
• Strategic procurement knowledge - understanding of procurement principles, best practice and ability to use procurement systems (such as Coupa) and sourcing tools confidently
• Excellent stakeholder skills - proven ability to communicate, influence and engage across internal and external stakeholders, driving positive change through influence rather than authority
• Solutions-focused mindset - pragmatic approach with sound commercial judgement, continuous improvement focus and ability to manage multiple priorities autonomously in a fast-paced environment

What’s In It For You?

- ‘Holiday Buy Scheme’

- Annual bonus

- Generous discounts on both Haven and Warner Hotels holiday for you, family and friends

- Exclusive discounts with corporate partners

- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees

- Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?

We're part of the award-winning Bourne Leisure family - Haven & Warner Hotels - with 9,000 team members across 39 seaside locations and our HQ in Hemel Hempstead.

What's it like to work with us?

We're defined by our people and our Breath of Fresh Air culture, which values authenticity and supports every team member. We operate a hybrid model (60% office-based, occasionally on Park or at external events), and we're genuinely committed to diversity, equity, and inclusion. We welcome applications from all backgrounds and are happy to discuss reasonable adjustments, flexible working, part-time, or job-share options where possible.

What to expect in recruitment

The interview process is up to 3 stages and may include a presentation or skills test. If you need any support or reasonable adjustments to perform at your best, just let us know – we're here to help. Get in touch at [e-mail] with any questions.