Claims Manager

JR United Kingdom; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Claims Manager to lead the transformation of their claims process. In this pivotal role, you will streamline the end-to-end claims validation process, ensuring a customer-first approach while balancing fraud detection. You will work closely with senior stakeholders and third-party vendors to drive innovation and improve customer journeys. This is a unique opportunity to make a significant impact in a fast-evolving business environment, with a focus on digital transformation and enhancing customer experiences. If you are proactive and solutions-focused, this role offers a chance to shape the future of claims management.

Benefits

Performance-based bonus

25 days holiday + bank holidays

Pension + Life Assurance (4x salary)

Charity Days

Annual Professional Development Allowance

Wellbeing allowance

Phone allowance

Fitness allowance

Qualifications

• Strong background in insurance oversight or claims validation within retail insurance.
• Experience partnering with third-party vendors to drive performance and ensure compliance.

Responsibilities

• Overseeing the introduction and optimisation of a newly developed digital claims portal.
• Identifying trends in claims handling and diving into complex cases to assess outcomes.

Skills

Insurance Oversight

Claims Validation

Fraud Prevention

Stakeholder Engagement

Process Improvement

Education

Degree

Tools

Digital Claims Portal

AI Tools

Job description

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3 Days in London | UK-based role with future European remit

Are you ready to take ownership of high-value claims initiatives that balance fraud detection with customer satisfaction?

Do you thrive in transforming processes, influencing 3rd party vendors, and delivering better outcomes for both customers and businesses?

Would you like to join a company recognised for its inclusive culture, leadership development, and digital-first strategy?

The Role: Claims Manager

This is your opportunity to shape and streamline the end-to-end claims validation process in a fast-evolving business, working directly with a Head of Claims & Customer who has led game-changing strategies at both challenger brands and global corporates.

You’ll take charge of transforming a traditionally complex area into a smooth, digital-first customer experience, with particular focus on reducing claims turnaround to one week, driving vendor performance, and embedding a genuinely customer-first culture.

Your remit will include:

• Overseeing the introduction and optimisation of a newly developed digital claims portal
• Ensuring third-party claims validation partners are aligned with regulatory standards and customer-centric goals
• Identifying trends in claims handling, diving into complex cases to assess outcomes and sharing insights to drive better decisions
• Leading the cultural shift across vendor relationships to balance fraud detection with exceptional service
• Tackling rework rates and friction in the customer journey with a root-cause, improvement-led mindset
• Partnering with senior stakeholders to drive claims innovation in Europe, including markets such as Spain, Norway and Germany
• Exploring use cases for AI and digital tools to enhance speed, accuracy and customer experience

What You’ll Bring:

• Strong background in insurance oversight or claims validation, within retail insurance
• Experience partnering with third-party vendors to drive performance and ensure compliance
• Strategic awareness of fraud prevention, combined with a passion for improving customer journeys
• Confidence engaging with stakeholders at all levels and leading projects independently
• A proactive, solutions-focused mindset, you see opportunities where others see friction
• Ideally, you will have a Degree

What’s on Offer:

• Performance-based bonus
• 25 days holiday + bank holidays
• Pension + Life Assurance (4x salary)
• Charity Days + Annual Professional Development Allowance
• Wellbeing, phone and fitness allowances
• The chance to directly shape a digital transformation in claims and make a real impact

The Hiring Process:

• Initial Chat with Kerry @ Sudale Search – a genuine, two-way conversation about fit
• Informal culture fit call with HR – remote
• Competency interview with Head of Customer & Claims
• Case Study Presentation – show how you think, not just what you’ve done

Why Apply Through Sudale Search?

We don’t ghost. Every applicant gets a response. We value candidate experience as much as client delivery, and we’re here to champion inclusive hiring at every stage.