Casualty Claims Handler

TN United Kingdom; Tamworth; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Casualty Claims Handler to join their dynamic Tamworth team. In this role, you'll manage a diverse portfolio of public and employers’ liability claims, guiding them from initial notification through to settlement. Your expertise in claims handling and insurance principles will be crucial as you assess liability and collaborate with various stakeholders. This position offers a chance to enhance your career while providing exceptional service to clients. With a supportive environment and numerous benefits, this opportunity is perfect for those looking to make a significant impact in the insurance sector.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance covering 4x basic salary

Income protection

Health cash plan or private medical insurance

Volunteering days

Employee stock purchase plan

Gym discounts

Discount vouchers

Qualifications

• Experience handling public and employers’ liability claims up to £25,000.
• Confidence in managing claims exceeding £25,000 under authority.

Responsibilities

• Manage a portfolio of public and employers' liability claims.
• Liaise with stakeholders including clients and brokers.

Skills

Claims Handling

Customer Service

Insurance Principles

Attention to Detail

Communication Skills

Education

Insurance Qualifications

Tools

MOJ Portal Claims

Job description

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Overview

We are looking for a Casualty Claims Handler dedicated to managing a portfolio of public and employers’ liability claims for local government clients. You will be responsible for handling these claims from first notification to settlement, making decisions on liability, fraud, and quantum. You will oversee these cases through litigation and liaise with stakeholders including clients, brokers, suppliers, claimants, and their representatives via phone, email, video conferencing, etc.

We seek enthusiastic, proactive, and experienced claims handlers to join our Tamworth team. Maintaining client relationships is key, and occasional meetings may be conducted via video conferencing. We support colleagues aiming to progress and build a career at Gallagher Bassett.

How you'll make an impact

• Manage a portfolio of public and employers' liability claims for local government clients.
• Handle claims from first notification to settlement, ensuring timely and accurate processing.
• Assess liability, fraud, and quantum, making informed decisions based on evidence and policy terms.
• Oversee claims through litigation, collaborating with legal teams for effective case management.
• Liaise with stakeholders including clients, brokers, suppliers, claimants, and their representatives.
• Use multiple communication channels such as phone, email, and video conferencing.
• Provide exceptional customer service, addressing inquiries promptly and professionally.
• Maintain accurate claim files, ensuring compliance with policies and procedures.
• Collaborate internally to improve claims processes and efficiency.
• Stay updated on industry trends, regulations, and best practices to enhance skills.

About You

• Good understanding of proactive claims handling and insurance principles.
• Experience handling public and employers’ liability claims up to £25,000 without referral.
• Confidence in managing claims exceeding £25,000 under authority.
• Working knowledge of MOJ Portal Claims.
• Excellent customer service skills and attention to detail.
• Experience with larger losses and police claims is preferable.
• Eligible to work in the UK.

Compensation and Benefits

Along with a competitive salary, we offer a range of benefits, including:

• Minimum of 25 days holiday plus bank holidays, with options to buy extra days.
• Defined contribution pension scheme with Gallagher contributions.
• Life insurance covering 4x basic salary, with top-up options.
• Income protection covering up to 50% of annual income.
• Health cash plan or private medical insurance.
• Additional benefits like volunteering days, employee stock purchase plan, share incentive plan, critical illness cover, gym discounts, season ticket loans, discount vouchers, family care, and more.