Casualty Claims Handler

Davies; Leeds; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a dedicated Liability Claims Handler to join their growing Casualty team. This role involves managing EL and PL claims related to personal injury and property damage, ensuring proactive claims management aligned with client philosophies. The successful candidate will handle an allocated caseload, investigate claims, and communicate effectively with all parties involved. This is a fantastic opportunity to work within a dedicated team providing first-class claims handling services to major clients, making a significant impact in the industry.

Benefits

Davies Incentive Plan

25 days holiday

Family Private Medical Insurance

Health Cash Plan

WeCare online health support

Death in Service Cover

Private Health Insurance

Income Protection

Pension contributions

Cycle to Work scheme

Qualifications

• Experience in handling personal injury and third-party property damage claims.
• Ability to manage workload responsibly and collaboratively.

Responsibilities

• Liaise with insurers, policyholders, and brokers.
• Investigate claims and gather evidence.
• Prepare detailed reports on policy indemnity and liability.

Skills

Experience with Employers Liability (EL) claims

Experience with Public Liability (PL) claims

Knowledge of injury claim valuation

Understanding of Civil Procedure Rules

Strong communication skills

Customer service skills

Proficiency in IT

Job description

Department:

Claims Management

Location:

Leeds

Description

Davies is seeking a dedicated Liability Claims Handler to join our growing Casualty team.

The Liability Claims Handler will efficiently manage EL & PL claims related to personal injury and third-party property damage. Experience in all three UK legal jurisdictions and in other areas of claims handling is advantageous.

The successful candidate will handle an allocated caseload, investigate claims concerning policy indemnity, legal liability, and quantum, report to clients, and ensure proactive claims management aligned with Casualty Claims Solutions and client philosophies.

This role offers the opportunity to work within a dedicated team providing first-class, proactive claims handling services to major clients.

Key Responsibilities

1. Liaise with insurers, policyholders, and brokers.
2. Investigate claims from the desk or via referral to a field adjuster for site investigations.
3. Gather evidence and relevant documentation.
4. Determine appropriate actions for resolution.
5. Prepare detailed reports advising on policy indemnity, liability, and quantum.
6. Negotiate settlements within authority limits.
7. Communicate professionally with all parties to progress cases.
8. Follow documented procedures to meet client requirements.
9. Maintain reserves through regular reviews.
10. Stay updated on technical changes relevant to the role, including participating in training.

Skills, Knowledge & Expertise

• Experience with Employers Liability (EL) & Public Liability (PL) claims.
• Experience handling personal injury and third-party property damage claims.
• Knowledge of injury claim valuation and reserving philosophies.
• Understanding of Civil Procedure Rules and the Claims Portal.
• Strong communication and customer service skills.
• Ability to work collaboratively and manage workload responsibly.
• Adaptability, flexibility, and good planning skills.
• Proficiency in IT.

Job Benefits

• Davies Incentive Plan
• 25 days holiday, increasing with service (option to buy/sell 3 days)
• Family Private Medical Insurance (Bupa)
• Health Cash Plan
• WeCare online health and wellbeing support
• Death in Service and Critical Illness Cover
• Private Health Insurance and Income Protection
• Pension contributions (5% employee / 3% employer)
• Additional schemes: Cycle to Work, Tech, Season Ticket Loan, Gym Flex
• Access to online discounts, Gourmet Society, Merlin Attractions, retail outlets