Casual Worker Duty Manager

Apex Hotels; Glasgow; Sur place; GBP 26 000 - 32 000; Plein temps

Résumé du poste

Join Apex Hotels in Glasgow as a Casual Duty Manager, guiding the front office team and ensuring exceptional guest experiences from check-in to departure. You’ll lead by example in a fast-paced hotel environment, coordinate with departments, manage guest requests, and uphold safety and service standards while maintaining a welcoming atmosphere for all guests.

You will embark on a structured 12-week learning journey to equip you with the skills and confidence to excel in this role, with

Qualifications

• Excellent attention to detail and the ability to provide consistent service.
• Strong customer service orientation and the ability to multi-task.
• Experience in hotel front office or supervisory/management roles.

Responsabilités

• Be present in lobby and reception during peak times and support your team
• Promote selling culture amongst the FO team, review results daily
• Lead reception team and porters to deliver exceptional arrival and departure experience
• Monitor and maintain safe and secure working environment for all hotel colleagues and guests
• Act on guest feedback and respond to reviews, update guest profiles
• Ensure pre- and post-stay communication is sent to guests
• Ensure compliance with Apex procedures
• Maintain records and communications for tracking
• Proactively manage poor performance and model good leadership
• Liaise with Housekeeping to ensure outstanding guest experience
• Plan VIP arrivals and communicate to hotel team
• Walk property to identify issues and address Health & Safety matters

Description du poste

Why join Apex Hotels?

You’ll be welcomed into Apex Hotels with genuine warmth as you join us as a Casual Duty Manager in Glasgow. From your very first day, you’ll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it’s what brings the spark, the curiosity, and the human touch to every interaction.

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay.

Role Overview:

As Duty Manager you will be responsible for ensuring the team delivers an effective and enjoyable experience to all guests. You will assist in leading the reception team to deliver high levels of quality and act as the main point of contact for all hotel emergencies. Your responsibilities will include:

• Be present in lobby and reception during peak times and support your team
• Promote selling culture amongst the FO team, review results daily
• Lead reception team and porters to deliver exceptional arrival and departure experience, complete regular quality checks
• Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues
• Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly.
• Ensure all pre- and post stay communication is sent to applicable guests
• Ensure compliance with all Apex financial, privacy, data security and H&S procedures
• Maintain correct records & communications so they can be tracked effectively
• Proactively manage poor performance and act as a role model for your team
• Liase with Housekeeping management on daily basis to ensure outstanding guest experience
• Plan and communicate VIP arrivals to hotel team
• Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action.

About you:

As a Duty Manager, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are.

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Duty Manager. With this in mind, we are looking for a Duty Managers who:

• Can deliver excellent standards
• Uses initiative
• Is self-aware and able to evaluate their own work
• Has a customer service attitude
• Has the ability to multi-task and provides excellent attention to detail
• Holds a genuine desire to provide a Warmer Welcome to our guests
• Already have hotel front office experience or have worked at a supervisory or management level.

Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you’ll shine in your own way, creating joyful moments that lift the everyday.

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.