Duty Manager 4 on 4 off

Apex Hotels; Greater London; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

20.5 days holiday (4 on 4 off pattern)

Training from day one

Employee events

In-house employee app

Gym and pool access

Healthy meals during shifts

Employee assistance programme

Financial wellbeing app with early pay

£200 referral bonus

Discounted room rates for employees &

Cycle to Work Scheme

Spa discounts

Life Assurance cover

Restaurant discounts

Long service recognition

Anniversary guest stays

Treat Yourself Here discounts

Job summary

Apex Hotels in London seeks a proactive Duty Manager to lead the front desk team, ensuring a warm, efficient guest experience from arrival to departure. You will coordinate reception staff, supervise porters, and handle guest communications and safety procedures with a focus on service excellence.

You will guide day-to-day operations, respond to feedback, and collaborate with other departments to maintain the highest levels of hospitality.

Qualifications

• Experience in frontline hotel operations and guest services.
• Experience in supervisory or management roles is preferred.
• Customer service oriented with a friendly approach.

Responsibilities

• Be present in lobby during peak times and support your team.
• Lead reception team to deliver smooth guest arrivals and departures.
• Respond to guest feedback and maintain guest profiles.
• Ensure compliance with hotel procedures and safety standards.
• Collaborate with Housekeeping to ensure guest satisfaction.

Skills

Front office experience

Supervisory/management experience

Customer service mindset

Multi-tasking

Attention to detail

Warmer Welcome to our guests

Job description

Why join Apex Hotels?

You’ll be welcomed into Apex Hotels with genuine warmth as you join us as a Duty Manager in London. From your very first day, you’ll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it’s what brings the spark, the curiosity, and the human touch to every interaction.

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 20.5 days holiday based on 4 on 4 off shift pattern


• Training and development from day one


• Employee events and celebrations


• Inhouse company interactive employee communication APP


• Entry to our state-of-the-art gym and pools


• Healthy meals to enjoy while you're working.


• Access to an external Employee Assistance Programme


• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.


• £200 referral bonus when your friends or family join the team.

Following your first successful 3 months, you’ll also receive ……

• Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family.


• Involvement in our employee recognition schemes


• Long service recognition


• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two


• 50% discount in our restaurants


• Cycle to Work Scheme


• Discounted room rates for employees, friends, and family


• Spa treatments and product discounts


• Life Assurance cover

Role Overview:

As Duty Manager you will be responsible for ensuring the team delivers an effective and enjoyable experience to all guests. You will assist in leading the reception team to deliver high levels of quality and act as the main point of contact for all hotel emergencies. Your responsibilities will include:

• Be present in lobby and reception during peak times and support your team


• Promote selling culture amongst the FO team, review results daily


• Lead reception team and porters to deliver exceptional arrival and departure experience, complete regular quality checks


• Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues


• Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly.


• Ensure all pre- and post stay communication is sent to applicable guests


• Ensure compliance with all Apex financial, privacy, data security and H&S procedures


• Maintain correct records & communications so they can be tracked effectively


• Proactively manage poor performance and act as a role model for your team


• Liase with Housekeeping management on daily basis to ensure outstanding guest experience


• Plan and communicate VIP arrivals to hotel team


• Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action.

About You:

As a Duty Manager, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are.

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Duty Manager. With this in mind, we are looking for a Duty Managers who:

• Can deliver excellent standards


• Uses initiative


• Is self-aware and able to evaluate their own work


• Has a customer service attitude


• Has the ability to multi-task and provides excellent attention to detail


• Holds a genuine desire to provide a Warmer Welcome to our guests


• Already have hotel front office experience or have worked at a supervisory or management level.

Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you’ll shine in your own way, creating joyful moments that lift the everyday.

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.